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Medicare HETS 270/271 - System Availability - December 17, 2012
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HETS 270/271

Medicare HETS 270/271 Submitters:

The Medicare 270/271 Eligibility system is currently returning responses with higher than normal average response times. The vast majority of requests are receiving a proper 271 response from Medicare, but the average response time for these requests is higher than normal. This issue has been escalated to CMS IT for review and resolution. We are seeing some AAA03=42 time outs being returned by the system, but it is a relatively small number. Please remember that the Medicare 270/271 system will wait 60 seconds before returning a AAA03=42 time out response. If your system is generating timeouts prior to 60 seconds, please understand that you may not be waiting long enough to receive an answer from HETS.