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Medicare HETS 270/271 - System Outage Notification & Information Bulletin – May 17, 2017
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HETS 270/271

Medicare HETS 270/271 Submitters:

CMS announces an upcoming outage to the Medicare HETS 270/271 eligibility system. The outage will begin at 9:00 PM ET tonight, Wednesday, May 17, 2017. The HETS 270/271 system will be unavailable during this period. Attempts to open a connection to the HETS 270/271 application will result in errors.  CMS estimates that the outage will be completed by 11:59 PM ET on Wednesday, May 17, 2017.

Following this outage, HETS 270/271 will begin a process of updating a large number of Medicare NPI records. This update process will take at least 24 hours.  HETS 270/271 Submitters may receive NPI related 271 AAA errors until the associated Medicare NPI record updates. CMS will provide progress updates when more information is available.

Please contact the Help Desk if you have any questions.