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Medicare HETS 270/271 - System Availability - September 9, 2013
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HETS 270/271

Medicare HETS 270/271 Submitters:

The HETS Medicare 270/271 Eligibility system is currently returning responses with higher than normal average response times. Some requests are receiving a proper 271 response from Medicare, but the average response time for these requests is higher than normal. The majority of requests are receiving AAA03=42 'System Unavailable' time out responses from the system.

This issue has been escalated to CMS IT for review and resolution. Please contact the Help Desk if you have any questions or comments.

Medicare Customer Assistance Re: Eligibility (MCARE) Help Desk