Medicare HETS 270/271 Submitters:
The HETS 270/271 Eligibility system is once again available but operating under duress. Some submitters may experience an issue obtaining a socket to connect to the application. HETS 270/271 is also currently returning responses with higher than normal average response times. Some requests are receiving a proper 271 response from Medicare, but the average response time for these requests is higher than normal. Many requests are receiving AAA03=42 'System Unavailable' time out responses from the system.
This issue has been escalated to CMS IT for review and resolution.
If you have any questions, please contact the Help Desk.
Medicare Customer Assistance Re: Eligibility (MCARE) Help Desk