Consumer perspectives on information needs for health plan choice.
Gibbs, Deborah A
Date of Pub
Burrus, Barri; Sangl, Judith A
The premise that competition will improve health care assumes that consumers will choose plans that best fit their needs and
resources. However, many consumers are frustrated with currently available plan comparison information. We describe results
from 22 focus groups in which Medicare beneficiaries, Medicaid enrollees, and privately insured consumers assessed the usefulness
of indicators based on consumer survey data and Health Employer Data Information Set (HEDIS)-type measures of quality of care.
Considerable education would be required before consumers could interpret report card data to inform plan choices. Policy
implications for design and provision of plan information for Medicare beneficiaries and Medicaid enrollees are discussed.
Consumer Participation : Competitive Medical Plans/standards : Consumer Satisfaction : Data Collection : Health Benefit Plans,
Employee/standards : Health Services Research : Information Services/standards/utilization : Medicaid : Medicare : Quality
of Health Care/classification : Support, U.S. Gov't, Non-P.H.S. : United States