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Title
Consumer perspectives on information needs for health plan choice.
First Author
Gibbs, Deborah A
Date of Pub
1996 Fall
Pages
55-73
Volume
18
Issue
1
Other Authors
Burrus, Barri; Sangl, Judith A
Abstract
The premise that competition will improve health care assumes that consumers will choose plans that best fit their needs and resources. However, many consumers are frustrated with currently available plan comparison information. We describe results from 22 focus groups in which Medicare beneficiaries, Medicaid enrollees, and privately insured consumers assessed the usefulness of indicators based on consumer survey data and Health Employer Data Information Set (HEDIS)-type measures of quality of care. Considerable education would be required before consumers could interpret report card data to inform plan choices. Policy implications for design and provision of plan information for Medicare beneficiaries and Medicaid enrollees are discussed.
Abstract Continued
N/A
MeSH
Consumer Participation : Competitive Medical Plans/standards : Consumer Satisfaction : Data Collection : Health Benefit Plans, Employee/standards : Health Services Research : Information Services/standards/utilization : Medicaid : Medicare : Quality of Health Care/classification : Support, U.S. Gov't, Non-P.H.S. : United States
NTIS Number
PB99-106494