This article provides examples of how the Health Care Financing Administration is providing Medicare and Medicaid beneficiaries
with information that will allow them to become more active participants in decisions affecting their health and well-being.
The article emphasizes how HCFA has incorporated a beneficiary-centered focus and social marketing techniques in its consumer
information activities. The work described in this article represents a cross section of the innovative and excellent work
being done by staff throughout the Agency and by our partners and agents in meeting the information needs of beneficiaries.
Consumer Participation : Consumer Satisfaction : Decision Making : Information Services/organization & administration/supply
& distribution : Insurance Benefits : Medicaid/organization & administration/standards/utilization : Medicare/organization
& administration/standards/utilization : Online Systems : Organizational Innovation : Telephone : United States : United States
Health Care Financing Administration/organization & administration