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Title
HCFA's consumer information commitment.
First Author
McMullan, Michael
Date of Pub
1996 Fall
Pages
9-14
Volume
18
Issue
1
Other Authors
N/A
Abstract
This article provides examples of how the Health Care Financing Administration is providing Medicare and Medicaid beneficiaries with information that will allow them to become more active participants in decisions affecting their health and well-being. The article emphasizes how HCFA has incorporated a beneficiary-centered focus and social marketing techniques in its consumer information activities. The work described in this article represents a cross section of the innovative and excellent work being done by staff throughout the Agency and by our partners and agents in meeting the information needs of beneficiaries.
Abstract Continued
N/A
MeSH
Consumer Participation : Consumer Satisfaction : Decision Making : Information Services/organization & administration/supply & distribution : Insurance Benefits : Medicaid/organization & administration/standards/utilization : Medicare/organization & administration/standards/utilization : Online Systems : Organizational Innovation : Telephone : United States : United States Health Care Financing Administration/organization & administration
NTIS Number
PB99-106494