Beneficiaries' perceptions of new Medicare health plan choice print materials.
Harris-Kojetin, Lauren D
Date of Pub
Jael, Elizabeth MF; Lissy, Karen S; McCormack, Lauren A
This article presents findings from a study involving seven focus groups with aged and disabled Medicare beneficiaries in
the Kansas City area regarding their impressions of a pilot version of the Medicare & You 1999 handbook and the Medicare Consumer
Assessment of Health Plans Study (CAHPS) survey report. Beneficiaries generally had positive reactions to both booklets and
viewed the handbook as an important reference tool. Based on the findings, we present policy recommendations for the development
and the dissemination of Medicare health plan information to beneficiaries.