Medicare beneficiary satisfaction with durable medical equipment suppliers.
Hoerger, Thomas J
Date of Pub
Bernard, Shulamit L; Finkelstein, Eric A
CMS has recently launched a seriesof initiatives to control Medicare spending on derable medical equipment (DME) and prosthetics,
orthotics, and supplies (DME-POS). An important question is how these initiatives will affect beneficiary satisfaction. Using
survey data, we analyze Medicare beneficiary satisfaction with DMEPOS suppliers in two Florida counties. Our results show
that beneficiaries are currently highly satisfied with their DMEPOS suppliers. Beneficiary satisfaction is positively related
to rapid delivery, training, dependability, and frequency of service. Results of our analysis can be used as baseline estimates
in evaluating CMS initiatives to reduce Medicare payments for DMEPOS.