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Title
Medicare beneficiary satisfaction with durable medical equipment suppliers.
First Author
Hoerger, Thomas J
Date of Pub
2001 Fall
Pages
123-136
Volume
23
Issue
1
Other Authors
Bernard, Shulamit L; Finkelstein, Eric A
Abstract
CMS has recently launched a seriesof initiatives to control Medicare spending on derable medical equipment (DME) and prosthetics, orthotics, and supplies (DME-POS). An important question is how these initiatives will affect beneficiary satisfaction. Using survey data, we analyze Medicare beneficiary satisfaction with DMEPOS suppliers in two Florida counties. Our results show that beneficiaries are currently highly satisfied with their DMEPOS suppliers. Beneficiary satisfaction is positively related to rapid delivery, training, dependability, and frequency of service. Results of our analysis can be used as baseline estimates in evaluating CMS initiatives to reduce Medicare payments for DMEPOS.
Abstract Continued
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MeSH
N/A
NTIS Number
N/A