Workforce Issues and Consumer Satisfaction in Medicaid Personal Assistance Services
Anderson, W. L.
Date of Pub
Wiener, J. M., Khatutsky, G.
This study used a survey of older people and younger persons with disabilities who were receiving Medicaid-financed home and
community-based services to assess the effect of workforce issues on consumer satisfaction. We found that recruitment problems
had very strong negative and significant effects on consumer satisfaction.