Combining Health Plan Performance Indicators into Simpler Composite Measures
Zaslavsky, Alan M.
Date of Pub
We investigated how the Consumer Assessment of Health Plan Study survey and the Health Plan Employer Data Information System
measures from Medicare managed care plans could be combined into fewer summary performance scores. Four scores summarize most
of the variability in these measures, representing (1) care at the doctor's office, (2) customer service and access, (3) vaccinations,
and (4) clinical quality measures.