Help On Demand for Agents and Brokers

Help On Demand is a real-time consumer assistance referral system operated by BigWave Systems that connects consumers seeking assistance with Marketplace-registered, state-licensed agents and brokers in their area who can provide immediate assistance with Marketplace plans and enrollments. The Help On Demand technology is hosted by BigWave Systems. Only agents and brokers who have completed Marketplace training and registration are eligible to participate in Help On Demand.

Agents and brokers can access more information regarding the Help On Demand service by following the links below:

• Help On Demand Overview (PDF)
• Tips for Maximizing Your Participation in Help On Demand (PDF)
• Help On Demand Training and Registration Guide (PDF)
• Help On Demand: Update Your Profile (PDF)
• Managing Help On Demand Referrals (PDF)