The Center for Consumer Information & Insurance Oversight

Plan Year 2020 Open Enrollment

Plan Year 2020 Open Enrollment is Open

Registered agents and brokers can assist consumers who are enrolling in plan year 2020 health and/or dental coverage through the Marketplace from November 1 to December 15, 2019.

For more information and resources on the registration and training requirements for plan year 2020, visit the Plan Year 2020 Registration and Training page.

2020 Open Enrollment Period Scheduled Maintenance Windows 

Every year, CMS establishes scheduled maintenance windows that provide periods of time when CMS and its partners can make updates or resolve issues. Please note that maintenance will only occur within these windows when deemed necessary to provide consumers with a better shopping experience. Consumer access to may be limited or restricted when this maintenance is required. CMS plans to continue working with agents and brokers to ensure they have the information necessary to plan for Open Enrollment. Learn more about the scheduled maintenance windows here.

Key Resources

Help On Demand for Agents and Brokers

Help On Demand is a real-time consumer assistance referral system operated by BigWave Systems that connects consumers seeking assistance with Marketplace-registered, state-licensed agents and brokers in their area who can provide immediate assistance with Marketplace plans and enrollments. The Help On Demand technology is hosted by BigWave Systems. Only agents and brokers who have completed

Marketplace training and registration are eligible to participate in Help On Demand. For more information and resources on Help On Demand, visit the Help On Demand page.