Skip to Main Content

The Center for Consumer Information & Insurance Oversight


Resources for Agents and Brokers in the Health Insurance Marketplaces



To the extent permitted by states, licensed agents and brokers may assist consumers in applying for qualified health plans (QHPs) and insurance affordability programs including premium tax credits and cost-sharing reductions. They play a crucial role in educating consumers about the Health Insurance Marketplaces, both during annual open enrollment and throughout the coverage year.

Some states have set up a State-Based Marketplace, while other states work with the federal government in a State-Partnership Marketplace or Federally-facilitated Marketplace (FFM). Agents and brokers can help consumers, no matter what state the consumers live in, as they apply for and choose insurance options. Agents and brokers who wish to participate in the FFM must first complete a two-part registration process (see “Registration for the Federally-facilitated Marketplace” below for more information on this requirement). This page contains resources for agents and brokers who are assisting individual market consumers in the Marketplaces, as well as small group market employers and employees in the Small Business Health Options Programs (SHOPs).

General Resources



News for Agents and Brokers

News for Agents and Brokers is an electronic source of information for Federally-facilitated Marketplace (FFM) agents and brokers. As with other communications to our Agents and Brokers, this monthly newsletter is disseminated electronically to Agents and Brokers on our e-mail listserv. We are committed to keeping agents and brokers informed about upcoming webinars/trainings, registration resources, relevant guidance and regulations, important announcements, and other useful information. Please take a moment to read the latest issue.


Plan Year 2016 Open Enrollment

Weekly Updates for Agents and Brokers Assisting in the FFM for Plan Year 2016 Open Enrollment

The Centers for Medicare & Medicaid Services (CMS) is hosting weekly “Operational Updates and Announcements for Agents and Brokers Participating in the Federally-facilitated Marketplace” webinars throughout the Open Enrollment period to provide key updates and announcements related to Open Enrollment, reminders of upcoming critical deadlines, and highlight relevant program content. Webinars are held on Tuesdays from 3:00–4:00 PM ET (please see for the full schedule).

To register for any of these sessions, please log in to and complete the following steps:

  1. Select "Training Events" from "My Dashboard."
  2. Select the "View" icon next to the event title for the webinar you are interested in attending.
  3. Select "Register Me."

If you require assistance with webinar registration, you may contact the Registrar at 800-257-9520 or The registrars are available by phone from 9:00 AM – 5:00 PM ET, Monday through Friday. Registration closes 24 hours prior to each event.

Key Open Enrollment Resources

CMS hosted a webinar session on October 14 to provide an overview of FFM Open Enrollment for plan year 2016 as well as highlight new agent and broker support for plan year 2016. The session also provided tips on the “Find Local Help” feature on, tips from the Marketplace Call Center, information on working with Assisters and Navigators, and information on understanding the consumer. Lastly, the session covered periodic data matching and the process for ending qualified health plan coverage.

CMS hosted two webinar sessions on November 3 and November 5 to provide key Open Enrollment dates and reminders as well as information on how to prevent duplicate applications; the new provider lookup tool on, and resources for agents and brokers to use throughout Open Enrollment.

Operational Updates and Announcements for Agents and Brokers Participating in the FFMs – Week 2 Slides

CMS hosted two webinar sessions on November 10 and November 12 to provide key Open Enrollment dates and reminders as well as information on how to ensure National Producer Numbers (NPNs) are retained on new enrollments and renewals for plan year 2016; guidelines for agents and brokers working with assisters and Navigators; and responses to key agent and broker FFM registration, training, and eligibility questions.

Registration for the Federally-facilitated Individual Marketplace (FFM) and the Small Business Health Options Program (SHOP) Marketplace

Plan Year 2016 FFM Registration and Training NOW LIVE

Plan year 2016 FFM agent and broker registration and training is now available on the CMS Enterprise Portal at Training is offered by CMS on the new Marketplace Learning Management System (MLMS) in English and Spanish, as well as through the CMS-approved vendors listed here in English.

For information on how to complete FFM registration and training for plan year 2016, see below.