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Medicare Secondary Payer Recovery Portal

The Medicare Secondary Payer Recovery Portal (MSPRP) is a web-based tool designed to assist in the resolution of liability insurance, no-fault insurance, and workers' compensation Medicare recovery cases. The MSPRP gives you the ability to access and update certain case specific information online.

CMS has made available a curriculum of computer-based training (CBT) courses for the MSPRP. These courses provide in-depth training on use of the MSPRP. You can access or download these CBTs from the Dynamic List on this page. Please see the MSPRP Curriculum for a complete listing of the courses and their descriptions. If you have any questions or feedback on this material, please click the Training Feedback link.

MSPRP Features & Benefits:

The MSPRP provides you with the following features and related benefits:

1. Submit Beneficiary Proof of Representation, Beneficiary Consent to Release or Insurer Letter of Authority documentation  

2. Request conditional payment information:

  • Obtain current conditional payment amount
  • Request a copy of a current conditional payment letter
  • Request a final conditional payment amount for a case that is approaching settlement

3. Dispute claims included in a conditional payment letter:

  • View the claims listed on the conditional payment letter and dispute unrelated claims
  • Upload documentation to support the claim dispute

4. Submit case settlement information:

  • Input settlement information and upload a copy of the settlement documentation

5. Multi-Factor Authorization (MFA) and Identity Proofing

  • Request access to view unmasked claims data.  Individuals requesting this access must complete the ID Proofing and Multi-Factor Authentication (MFA) process.

Note: Only those actions that are applicable to the case will be available.

How to Access the MSPRP

Beneficiaries will access the MSPRP through the MyMedicare.Gov Web site. They will login to their MyMedicare account via the MyMedicare.gov Web site. This Web site can be accessed from the link: My Medicare.Gov. The beneficiary will enter their established Login ID and Password for that application in the Secure Sign In section of the web page. After they successfully login to the MyMedicare.Gov site and enter the MSP section, they can access the MSPRP in two different ways:

  • Click the [Case ID] in the “Payment Details” box on the MyMedicare page of the case they would like to access.
  • Click the [Go to MSPRP] button.

Insurers and attorneys will access the MSPRP using the following MSPRP Application link: https://www.cob.cms.hhs.gov/MSPRP. Please note that registration must occur before access to the MSPRP is permitted. Additionally, you must complete the Identity Proofing and Multi-Factor Authentication process on the MSPRP if you wish to request access to unmasked claims data. See the MSPRP User Guide and the Remote Identity Proofing (RIDP) - Multifactor Authentication (MFA) on the Medicare Secondary Payer Recovery Portal (MSPRP) Frequently Asked Questions in the Downloads section below.

MSPRP User Guide

The MSPRP User Guide was written to help you understand how to use the MSPRP. The User Guide is available under the ‘Reference Material’ menu option of the MSPRP application.

Assistance with MSPRP Issues

For problems related to registration and other technical issues, please contact the Benefits Coordination & Recovery Center (BCRC) EDI Department at 1-646-458-6740.

For questions related to a case or why an MSPRP option is unavailable (i.e., grayed out), please contact the Benefits Coordination & Recovery Center (BCRC) at 1-855-798-2627.

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ID Title Type Description
01 MSPRP Curriculum PDF A printable listing of the courses and their descriptions for the MSPRP CBT Curriculum.
02 Benefits of Using the MSPRP PDF This course explains the benefits of using the MSPRP and informs users what they will need to use the MSPRP.
03 Application Overview PDF This course will provide an overview of the MSPRP including general navigation guidelines. It will also include information on how to search for a case and the Case Information page.
04 Application Overview – Beneficiary PDF This course will provide an overview of the MSPRP including general navigation guidelines. It will also include information on how to search for a case and the Case Information page.
05 Corporate Registration PDF This course provides instruction on how to complete a New Registration on the MSPRP for a corporate account type and the steps that must be followed once the registration has been submitted. Note: This module is intended for those entities who will register for a corporate account. A corporate account indicates that the entity has an Employer Identification Number (EIN) and will be regularly submitting MSPRP requests.
06 Corporate Account Setup PDF This course will explain the Account Setup process for a Corporate account. It will describe the role of the Account Manager and explain how the Account Manager will complete the Account Setup and register themselves as the Account Manager. It will conclude with the steps to follow once the Account Setup has been completed. Note: This module is intended for those entities who will register for a corporate account. A corporate account indicates that the entity has an Employer Identification Number (EIN) and will be regularly submitting MSPRP requests.
07 Representative Registration PDF This course will provide instruction on how to complete a representative registration on the MSPRP and the steps to follow once the registration has been submitted. Note: This module is intended for those entities who will register for a representative account. A representative account is intended for a non-corporate, single representative of a beneficiary without a corporate Employer Identification Number (EIN).
08 Representative Account Setup PDF This course will explain the Account Setup process for a Representative account. It will describe the role of the Account Manager and explain how the Account Manager will complete the Account Setup and register themselves as the Account Manager. It will conclude with the steps to follow once the Account Setup has been completed. Note: This module is intended for those entities who will register for a representative account. A representative account is intended for a non-corporate, single representative of a beneficiary without a corporate Employer Identification Number (EIN).
09 Requesting Authorization PDF This course will describe the Consent to Release (CTR) Authorization and Proof of Representation (POR) Authorization, explain how and when to submit these documents and clarify what to expect once a document has been submitted.
10 Conditional Payments PDF This course will provide background information on how claims are selected for a case. It will clarify how and why a user would request an update to the conditional payment amount and/or request a copy of the Conditional Payment letter.
11 Conditional Payments – Beneficiary PDF This course will provide background information on how claims are selected for a case. It will clarify how and why a user would request an update to the conditional payment amount and/or request a copy of the Conditional Payment letter.
12 Disputing a Claim PDF This course will explain the process for disputing a claim that is not related to the case and what to expect once a claim has been submitted for dispute.
13 Disputing a Claim – Beneficiary PDF This course will explain the process for disputing a claim that is not related to the case and what to expect once a claim has been submitted for dispute.
14 Submitting Settlement Information PDF This course will explain how, when and why settlement information is to be entered on the MSPRP, what to expect once settlement information has been submitted, and the requirements for selecting the Fixed Percentage Option.
15 Account Manager Functions PDF This course will explain the role of the Account Manager and how they will manage the account profile and perform designee maintenance.
16 Account Designee Access PDF This course will describe the basic registration process you will follow to become an Account Designee, (i.e., how you will set up your Login ID and Password for the first time), and the access privileges you will receive once you are registered.
17 User Maintenance PDF This course will describe the following Account Setting functions: update personal information, change password and view account activity.
18 Mult-Factor Authentication PDF This course will explain the steps a non-beneficiary user must take to be able to view unmasked case information in the MSPRP.
19 Final Conditional Payment Process PDF This course is intended for MSPRP authorized users to learn how to notify CMS that a specific case is approaching settlement and request that the case be a part of the Final Conditional Payment (Final CP) process.
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