Provider Customer Service Program
- We updated the MLN fact sheet titled Complying with Outpatient Rehabilitation Therapy Documentation Requirements (PDF). You can find it and other resources to help reduce the error rate on The Comprehensive Error Rate Testing (CERT) Outreach and Education Task Forces webpage.
- New PAR template has been uploaded (PDF)
- National Performance scores for May 2022 are now available on the Performance Data webpage.
- The Comprehensive Error Rate Testing (CERT) Outreach and Education Task Forces webpage now includes a PowerPoint on the role of the MAC and the CERT Contractor in reducing the error rate; it also provides resources to assist.
The Provider Customer Service Program (PCSP) is designed to assist providers in understanding and complying with Medicare’s operational processes, policies, and billing procedures. The PCSP consists of three major integrated components: Provider Outreach and Education (POE), Provider Contact Center (PCC), and Provider Self-Service Technology (PSS). The PCSP enables CMS to improve provider satisfaction with Medicare Administrative Contractors (MACs) who received more than 19 million telephone inquiries in FY19.
PCSP is administered by MACs. More information can be accessed by clicking on your MACs page.