Provider Customer Service Program
- New PAR template has been uploaded (PDF)
- National Performance scores for May 2021 are now available at URL: /Medicare/Medicare-Contracting/FFSProvCustSvcGen/Performance-Data.
- The Comprehensive Error Rate Testing (CERT) Outreach and Education Task Forces web page now includes the link to the CMS Provider Compliance “Fast Facts” web page (see CMS View All Fast Facts)
The Provider Customer Service Program (PCSP) is designed to assist providers in understanding and complying with Medicare’s operational processes, policies, and billing procedures. The PCSP consists of three major integrated components: Provider Outreach and Education (POE), Provider Contact Center (PCC), and Provider Self-Service Technology (PSS). The PCSP enables CMS to improve provider satisfaction with Medicare Administrative Contractors (MACs) who received more than 19 million telephone inquiries in FY19.
PCSP is administered by MACs. More information can be accessed by clicking on your MACs page.