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Provider Customer Service Program

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The Provider Customer Service Program (PCSP) is designed to assist providers in understanding and complying with Medicare’s operational processes, policies, and billing procedures. The PCSP consists of three major integrated components: Provider Outreach and Education (POE), Provider Contact Center (PCC), and Provider Self-Service Technology (PSS). The Program enables CMS to improve provider satisfaction at Medicare administrative Contractors (MACs) fee-for-service contractors who received more than 25 million telephone inquiries in FY17.

PCSP is administered by MACs. More information can be accessed by clicking on your MACs page.