QASP Beneficiary Customer Service

What is measured?

The various Beneficiary Customer Service standards measure the contractors timely and accurate handling of congressional and beneficiary inquires as well as Next Generation Desktop acceptance and tracking. 

Performance Data

Fiscal Year

Average QASP Score

Low

Median

High

2017 84% 60% 85% 100%
2018 95% 70% 100% 100%
2019 100% 100% 100% 100%

 For 2015, Avg. QASP was 68%, For 2016, Avg. QASP was 88%, For 2017, Avg. QASP was 84%, For 2018, Avg. QASP was 95%

Trends and Observations

An overall positive trend can be observed from Fiscal Year 2017 – 2019.  Specifically, there has been an overall increase of 16 percentage points (19% increase) as well as an increase, every year, in the lowest score.  Every year at least one MAC was in 100% compliance.

Page Last Modified:
09/30/2020 04:45 PM