QASP Beneficiary Customer Service

What is measured?

The various Beneficiary Customer Service standards measure the contractors timely and accurate handling of congressional and beneficiary inquires as well as Next Generation Desktop acceptance and tracking.

Performance Data

Fiscal Year

Average QASP Score

Low

Median

High

2015 68% 25% 70% 100%
2016 88% 40% 100% 100%
2017 84% 60% 85% 100%
2018 95% 70% 100% 100%

 

Trends and Observations

An overall positive trend can be observed from Fiscal Year 2015 – 2018. Specifically, there has been an overall increase of 27 percentage points (40% increase) as well as an increase, every year, in the lowest score. Every year at least one MAC was in 100% compliance.

Page Last Modified:
09/27/2019 11:41 AM