QASP Overall

The QASP’s purpose is to measure the Medicare Administrative Contractor’s (MAC) compliance with the Statement of Work requirements in the following areas:

  • Appeals
  • Audit & Reimbursement
  • Beneficiary Customer Service
  • Claims Processing
  • Financial Management
  • Debt Management
  • Freedom of Information Act
  • Medical Review
  • Medicare Secondary Payer
  • Provider Customer Service Program
  • Provider Enrollment

Performance Data

Fiscal Year Average QASP Score Low Median High
2015 83% 71% 83% 100%
2016 90% 73% 90% 98%
2017 89% 77% 91% 98%
2018 89% 70% 90% 100%

*All of this data represents a combination of Part A, Part B, and DME MAC data and all contracts are weighted equally.  

Trends and Observations

An overall positive trend can be observed from Fiscal Year 2015 – 2018. Specifically, there has been an overall increase of six percentage points (7% increase) since 2015.

Page Last Modified:
09/27/2019 11:38 AM