QASP Overall

The QASP’s purpose is to measure the Medicare Administrative Contractor’s (MAC) compliance with the Statement of Work requirements in the following areas:

  • Appeals
  • Audit & Reimbursement (A/B Only)
  • Beneficiary Customer Service
  • Claims Processing
  • Financial Management
  • Debt Management
  • Freedom of Information Act
  • Medical Review
  • Medicare Secondary Payer
  • Provider Customer Service Program
  • Provider Enrollment (A/B Only)

Performance Data

Fiscal Year Average QASP Score Low Median High
2017 89% 77% 91% 98%
2018 89% 70% 90% 100%
2019 93% 86% 94% 98%

*All of this data represents a combination of Part A, Part B, and DME MAC data and all contracts are weighted equally.  

QASP Overall

Trends and Observations

An overall positive trend can be observed from Fiscal Year 2017 – 2019.  Specifically, there has been an overall increase of four percentage points (4% increase) since 2017.

Page Last Modified:
09/30/2020 04:03 PM