QASP Provider Customer Service Program

QASP Provider Customer Service Program

What is measured?

The Provider Customer Service Program QASP standards measure accuracy and timeliness of responses to both written and telephone inquiries; customer satisfaction with the MAC’s website; and quality assurance monitoring.

Performance Data

Fiscal Year

Average QASP Score

Low

Median

High

2017

91%

45%

100%

100%

2018

91%

45%

100%

100%

2019

98% 85% 100% 100%

 Avg QASP Score 2015 82%, Avg QASP Score 2016 98%, Avg QASP Score 2017 91%, Avg QASP Score 2018 91% 

Trends and Observations

An overall positive trend can be observed from Fiscal Year 2017 – 2019.  Specifically, there has been an overall increase of seven points (7% increase) since 2017. 

Page Last Modified:
09/10/2024 06:06 PM