File a Complaint

The improved Administrative Simplification Enforcement and Testing Tool (ASETT) is available for use. You can use ASETT to file a complaint about alleged violations of the HIPAA Administrative Simplification requirements.

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How to File a Complaint Infographic (PDF)
Follow the steps in this infographic to file a complaint.
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Complaint Process Infographic (PDF)
Find out what happens when a complaint is filed with this infographic.

How to File a Complaint

To file your HIPAA transactions, code sets, unique identifiers (employer and provider Identifiers) or operating rules complaint electronically, go to the Administrative Simplification Enforcement Testing Tool (ASETT).  

Prior to entering ASETT, each potential user must complete the one-time registration process to gain access to the system. This registration process is set up to protect the security of users’ information and collect the needed information to process a complaint. ASETT is fully integrated with CMS’ Enterprise Identity Management (EIDM) system and the CMS Enterprise Portal. Collectively, these tools provide ASETT users an additional level of security for filing complaints, and attaching supporting documentation and transactions, through Multi-Factor Authentication (MFA) and Remote Identity Proofing.

Learn more about ASETT with these resources:

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Quick Start Guide (PDF)
Provides a brief reference on the steps you need to register an account, log in, file a complaint and test a transaction.
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User Manual (PDF)
Provides step-by-step instructions for users to effectively use all ASETT functions and features.
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Freqently Asked Questions (PDF)
Have questions? Please review our FAQs and let us know if you have additional questions that we have not answered.

File a Paper Complaint

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HIPAA Administrative Simplification (Non-privacy/Security) Complaint Form (PDF)
To file an Administrative Simplification HIPAA-related paper complaint rather than an electronic one, please complete this OMB approved form 0938-0948 and return to the Centers for Medicare & Medicaid Services (CMS) with any related supporting documentation..

To file a HIPAA Privacy Rule and Security Rule complaint, please contact the HHS Office for Civil Rights (OCR).  OCR manages HIPAA privacy and security complaints and enforcement activities.

Page Last Modified:
01/25/2021 01:11 PM