Information for Providers


Effective August 11, 2020, the Centers for Medicare & Medicaid Services (CMS) resumed Comprehensive Error Rate Testing (CERT) program activities that were temporarily suspended in response to the public health emergency (PHE) for the 2019-Novel Coronavirus (COVID-19) pandemic. Specifically, the CERT program resumed sending documentation request letters to and conducting phone calls with providers or suppliers to request medical documentation for claims in Reporting Year (RY) 2021 (claims submitted 7/1/2019 through 6/30/2020) and RY 2022 (claims submitted 7/1/2020 through 6/30/2021).  

Due to the cyclical nature of the CERT program improper payment measurement and the statutory timeline required for improper payment reporting under the Payment Integrity Information Act of 2019 (PIIA) (i.e., reporting annually), improper payment measurements cannot pause for an extended period without missing the statutorily required due dates.  

The CERT program did not resume sending documentation request letters to, or conducting phone calls with, providers or suppliers to request medical documentation for claims in RY 2020 (claims submitted 7/1/2018 through 6/30/2019). The CERT program reported the 2020 Medicare Fee-for-Service (FFS) program improper payment rate in the November 2020 Department of Health and Human Service (HHS) Agency Financial Report (AFR) based on the data that CMS had or that providers or suppliers voluntarily submitted.

CMS altered CERT program activities in the short term (i.e., ceasing provider contact for RY 2020 claims) and adjusted data collection in the longer term (i.e., sample size reduction for RY 2021 and RY 2022 claims) to account for the challenges incurred by providers and suppliers during the PHE, while continuing to maintain appropriate accountability measures and meet statutory obligations.

If a provider or supplier receives a RY 2021 or RY 2022 CERT documentation request, the provider or supplier should send the requested documentation to:

              CERT Documentation Center
              1510 East Parham Road
              Henrico, VA 23228
              Fax: 804-261-8100

Should a provider or supplier have questions on the documentation request or prefer the request to be made in a format other than a postal mailing, the CERT Documentation Center Customer Service may be contacted via:

             Phone: 1-888-779-7477

The CERT documentation requests identify that the requested documents are to be submitted within 45 calendar days of the request. However, the CERT program has the discretion to grant extensions to providers and suppliers who need more time to comply with the request. Providers and suppliers should contact the CERT Documentation Center Customer Service to identify any hardships or additional time needed with responding to a CERT documentation request. CMS will continually evaluate the CERT program activities to gauge whether any future suspension might again become necessary. Based on the cutoff dates for annual improper payment reporting, providers and suppliers will have until August 2021 to submit documentation on claims in the RY 2021 report period and August 2022 to submit documentation on claims in the RY 2022 report period.

A CERT determination can be appealed. Any party to the CERT determination, such as beneficiaries, providers, and suppliers – or their respective appointed representatives – has the right to appeal the Medicare coverage and payment decision.

We believe that this guidance is a statement of agency policy not subject to the notice and comment requirements of the Administrative Procedure Act (APA).  5 U.S.C. § 553(b)(A).  For the same reasons explained above, the CMS additionally finds that, even if this guidance were subject to the public participation provisions of the APA, prior notice and comment for this guidance is impracticable, and there is good cause to issue this guidance without prior public comment and without a delayed effective date.  5 U.S.C. § 553(b)(B) & (d)(3).


The current CERT Contractors are:
CERT Review Contractor – NCI Information Systems, Inc.
CERT Statistical Contractor – The Lewin Group, Inc.

CERT medical records are to be sent to the following:

              CERT Documentation Center
              1510 East Parham Road
              Henrico, VA 23228
              Fax: 804-261-8100
              Customer Service: 443-663-2699
              Toll Free:  888-779-7477

For medical records submissions or password assistance:

For questions about a request for medical records or other assistance:

The CERT Provider website can be accessed through the CERT Documentation Information for Providers link in the Related Links section at the bottom of this page.


    Page Last Modified:
    01/14/2021 02:05 PM