CMS Leadership

Office of Program Operations & Local Engagement

Nancy O'Connor


Nancy O’Connor is the Director of the Office of Program Operations and Local Engagement (OPOLE) at CMS, where she leads a staff of over 600. Nancy is responsible for ensuring the smooth policy implementation and operations of the Medicare and Federally Facilitated Exchange (Marketplace) programs throughout the country, as well as leading the agency’s field strategic outreach and engagement with stakeholders. In her role as Acting Deputy Director of Drug & Health Plan Operations, Nancy was specifically focused on consistent policy implementation and program compliance for Medicare (Medicare Parts C/D, Program of All-Inclusive Care for the Elderly (PACE), Medicare-Medicaid Plans (MMPs)) and Federally-Facilitated Exchange health plans.

Prior to this, Nancy served as Deputy Consortium Administrator for Health Plans Operations and as the Regional Administrator for CMS’ Philadelphia office with responsibility for the external affairs operations of the Medicare, Medicaid, and CHIP programs in six states:  Delaware, the District of Columbia, Maryland, Pennsylvania, Virginia, and West Virginia.

Nancy’s CMS career includes positions as Acting Deputy Director for the Center for Medicare and Medicaid Innovation (CMMI) and Acting Director for the Office of External Affairs in Washington, DC.  In 2015 and 2019, Nancy received one of the highest honors, the Presidential Rank Award, an award is received by the top one percent of the Senior Executive Service in the country for outstanding leadership.

Nancy joined federal service as a Presidential Management Fellow after working in health care administration at the Georgetown University Medical Center.  Nancy received a Bachelor of Science in Nursing from Villanova University and a Master of Health Services Administration from the George Washington University.

Gregory Dill

Deputy Director for Innovation & Financial Management

RADM Gregory Dill is an active duty Commissioned Corps officer assigned to CMS and the Deputy Director for the Office of Program Operations and Local Engagement Innovation and Financial Management (OPOLE/IFM). He leads the administration of the Medicare fee-for-service program at the regional level to protect over 57 million beneficiaries, support over 1.6 million health care providers, physicians and practitioners through oversight of Medicare Administrative Contractors, Accountable Care Organizations and CMS’ innovation models, and ensure the Medicare program’s fiscal integrity.

Prior to this Greg served as the Deputy Consortium Administrator for CMS regional Medicare fee-for-service operations, and as the San Francisco Regional Administrator with responsibility for representing CMS in California, Arizona, Nevada, Hawaii and the Pacific Territories.

Greg’s 15-year career with CMS also includes positions as the Associate Regional Administrator for Medicare fee-for-service operations in CMS Chicago, and the policy pharmacist with the Center for Medicare. Prior to joining CMS, Greg worked at the Department of Defense, Food and Drug Administration and in the private sector.

Greg transferred his commission from the US Army to the US Public Health Service in 2003, and has served HHS in various public health roles and deployments. Greg holds a Doctor of Pharmacy degree from the University of Illinois and a Master of Public Health degree from the California College for Health Sciences.

John Hammarlund

Deputy Director for Local Engagement & Administration

As OPOLE’s Deputy Director for Local Engagement & Administration, John Hammarlund directs CMS’ consumer education, stakeholder outreach, and environmental scanning portfolio in all ten federal regions across the country and is honored to supervise the CMS Regional Administrators/Staff Directors. John is also CMS’ field lead on rural health policy and opioid treatment initiatives.

John’s background includes work in both the public and private health care and insurance sectors. He has been with CMS since 1993 in a variety of policy and management roles, including at CMS’ Office of Legislation in Washington, D.C.

A Seattle native, John holds a bachelor’s degree from Stanford University, a master’s in health administration from the University of Washington, and a Juris Doctor from Cornell Law School.

Ray Hurd

Deputy Director for Strategy & Business Operations

Ray joined CMS in June 2011 and is currently the Deputy Director for Strategy and Business Operations within the Office of Program Operations and Local Engagement (OPOLE). In this role, he provides executive leadership for OPOLE’s shared business operations for 650 staff in 11 locations across the U.S. His previous role was Deputy Consortium Administrator for the Consortium for Health Plans Operations (CMHPO) and Regional Administrator for the Boston and New York Regional Offices (Regions I & II). As the Deputy Consortium Administrator, he provided oversight and guidance to the 10 CMS regional offices across the country for the administration of Medicare Advantage and Medicare Prescription Drug Plans. As Regional Administrator, he worked diligently to strengthen engagement and partnerships with a variety of CMS stakeholders while promoting awareness of all CMS programs through outreach and education throughout New England, New York, New Jersey, Puerto Rico and the U.S. Virgin Islands.

Ray served 20 years in the United States Navy as a commissioned officer where he held diverse leadership roles including two successful Commanding Officer tours. Hurd earned a Bachelor’s Degree in Civil Engineering from Norwich University and a Master’s Degree in Management from Troy University. 

Page Last Modified:
11/17/2021 12:05 PM