Contact Information

Here you will find contact information relative to the survey and certification programs in each state and CMS regional office. (See downloads below).

If you have specific concerns about the quality of care you or a loved one received in a state or federally certified health care facility, you may file a formal complaint with your state's survey agency. For a list of State Survey Agency Web site addresses and phone numbers that may help you with the filing of your complaint, see the list below.

Individuals who believe they have been discriminated against on the basis of race, color, national origin, sex (including sexual orientation, gender identity, and pregnancy), age, disability, religion, or the exercise of conscience in programs or activities that HHS directly operates or to which HHS provides federal financial assistance, may file a complaint with the HHS Office for Civil Rights at http://www.hhs.gov/civil-rights/filing-a-complaint/complaintprocess/index.html

State Survey Agency	State Health Department’s Web Site Address	Phone Number
State Survey Agency Alaska	State Health Department’s Web Site Address https://dhss.alaska.gov/dhcs/Pages/hflc/Complaint-form.aspx	Phone Number 888-387-9387
State Survey Agency Alabama	State Health Department’s Web Site Address https://www.alabamapublichealth.gov/providerstandards/complaints.html	Phone Number 800-356-9596
State Survey Agency Arkansas	State Health Department’s Web Site Address https://www.healthy.arkansas.gov/health-facility-services-complaints	Phone Number 800-233-0340
State Survey Agency Arizona	State Health Department’s Web Site Address https://www.azdhs.gov/licensing/index.php	Phone Number 602-364-3567
State Survey Agency California	State Health Department’s Web Site Address https://www.cdph.ca.gov/programs/chcq/lcp/calhealthfind/Pages/Home.aspx	Phone Number The toll-free number listed on the website by district: https://www.cdph.ca.gov/Programs/CHCQ/LCP/Pages/DistrictOffices.aspx
State Survey Agency Colorado	State Health Department’s Web Site Address https://cdphe.colorado.gov/file-a-complaint/health-facilities-complaint-and-occurrence-contacts	Phone Number 303-692-2910, 1-800-842-8826
State Survey Agency Connecticut	State Health Department’s Web Site Address https://dphflisevents.ct.gov/Complaints	Phone Number 860-509-7400, 1-800-828-9769
State Survey Agency District of Columbia	State Health Department’s Web Site Address https://dchealth.dc.gov/node/145702	Phone Number 202-442-5833
State Survey Agency Delaware	State Health Department’s Web Site Address https://dhss.delaware.gov/dhss/dhcq/ohflcmain.html	Phone Number 800-942-7373
State Survey Agency Florida	State Health Department’s Web Site Address https://apps.ahca.myflorida.com/hcfc/	Phone Number 888-419-3456
State Survey Agency Georgia	State Health Department’s Web Site Address https://dch.georgia.gov/divisionsoffices/healthcare-facility-regulation/facility-licensure/hfr-file-complaint	Phone Number 800-878-6442 Fax: 404-657-8935
State Survey Agency Hawaii	State Health Department’s Web Site Address https://health.hawaii.gov/	Phone Number 808-692-7420
State Survey Agency Iowa	State Health Department’s Web Site Address https://dia.iowa.gov/	Phone Number 1-877-686-0027
State Survey Agency Idaho	State Health Department’s Web Site Address https://healthandwelfare.idaho.gov/providers/acute-and-continuing-care/home-health-agencies	Phone Number 800-345-1453 Fax: 208-364-1888
State Survey Agency Illinois	State Health Department’s Web Site Address http://www.dph.illinois.gov/	Phone Number 1-800-252-4343
State Survey Agency Indiana	State Health Department’s Web Site Address https://www.in.gov/health/cshcr/acute-and-continuing-care/	Phone Number 800-246-8909
State Survey Agency Kansas	State Health Department’s Web Site Address https://www.kdads.ks.gov/commissions/survey-certification-and-credentialing-commission/abuse-neglect-or-exploitation	Phone Number 800-842-0078
State Survey Agency Kentucky	State Health Department’s Web Site Address https://chfs.ky.gov/Pages/contact.aspx	Phone Number 1-877-597-2331
State Survey Agency Louisiana	State Health Department’s Web Site Address https://ldh.la.gov/page/3768	Phone Number 800-327-3419
State Survey Agency Massachusetts	State Health Department’s Web Site Address https://www.mass.gov/reporting-elder-abuse-neglect	Phone Number 800-462-5540
State Survey Agency Maryland	State Health Department’s Web Site Address https://health.maryland.gov/bonha/Pages/complaint.aspx	Phone Number 1-800-492-6005
State Survey Agency Maine	State Health Department’s Web Site Address https://www.maine.gov/dhhs/dlc/safety-reporting/file-a-complaint	Phone Number 1-800-621-8222
State Survey Agency Michigan	State Health Department’s Web Site Address https://www.michigan.gov/lara/0,4601,7-154-89334_63294_72973---,00.html	Phone Number 1-800-882-6006
State Survey Agency Minnesota	State Health Department’s Web Site Address https://www.health.state.mn.us/facilities/regulation/filecomplaint.html	Phone Number 651-201-4201, 1-800-369-7994
State Survey Agency Missouri	State Health Department’s Web Site Address https://health.mo.gov/safety/abuse/	Phone Number 800-392-0210
State Survey Agency Mississippi	State Health Department’s Web Site Address http://www.msdh.ms.gov/	Phone Number 800-227-7308
State Survey Agency Montana	State Health Department’s Web Site Address https://dphhs.mt.gov/qad/certificationcomplaintform	Phone Number 1-800-762-4618
State Survey Agency North Carolina	State Health Department’s Web Site Address https://info.ncdhhs.gov/dhsr/ciu/filecomplaint.html	Phone Number 1-800-624-3004 (within NC) 919-855-4500 (outside NC)
State Survey Agency North Dakota	State Health Department’s Web Site Address https://www.health.nd.gov/regulation-licensure/health-facilities/how-report-concern	Phone Number 1-800-545-8256
State Survey Agency Nebraska	State Health Department’s Web Site Address https://dhhs.ne.gov/Pages/default.aspx	Phone Number 402-471-0316 Fax: 402-742-2389
State Survey Agency New Hampshire	State Health Department’s Web Site Address http://www.dhhs.nh.gov/oos/bhfa/contact.htm	Phone Number 800-621-6232
State Survey Agency New Jersey	State Health Department’s Web Site Address https://www.state.nj.us/health/healthfacilities/file_complaint.shtml	Phone Number 800-792-9770
State Survey Agency New Mexico	State Health Department’s Web Site Address http://www.nmhealth.org/	Phone Number 800-752-8649
State Survey Agency Nevada	State Health Department’s Web Site Address https://dpbh.nv.gov/Reg/HealthFacilities/dta/Complaints/HCQC-Complaint-Form/	Phone Number 1-800-225-3414
State Survey Agency New York	State Health Department’s Web Site Address https://profiles.health.ny.gov/home_care/pages/complaints	Phone Number 1-800-628-5972
State Survey Agency Ohio	State Health Department’s Web Site Address https://odh.ohio.gov/wps/portal/gov/odh/know-our-programs/complaints-nursing-home-and-healthcare-facilities/complaints-hcf-nh	Phone Number 1-800-342-0553 1-800-669-3534
State Survey Agency Oklahoma	State Health Department’s Web Site Address https://oklahoma.gov/health/protective-health/medical-facilities-service/complaints-and-enforcement-division.html	Phone Number 405-426-8470 800-234-7258
State Survey Agency Oregon	State Health Department’s Web Site Address http://www.healthoregon.org/hflc	Phone Number 971-673-0540
State Survey Agency Pennsylvania	State Health Department’s Web Site Address http://apps.health.pa.gov/dohforms/FacilityComplaint.aspx	Phone Number 1-800-254-5164
State Survey Agency Puerto Rico	State Health Department’s Web Site Address https://www.salud.gov.pr/CMS/187	Phone Number 787-782-0120
State Survey Agency Rhode Island	State Health Department’s Web Site Address https://health.ri.gov/complaints/	Phone Number 401-222-5200
State Survey Agency South Carolina	State Health Department’s Web Site Address https://scdhec.gov/health-regulation/healthcare-facility-licensing/facility-specific-info/nursing-home-information-1	Phone Number 803-545-4370
State Survey Agency South Dakota	State Health Department’s Web Site Address https://doh.sd.gov/providers/licensure/complaints.aspx	Phone Number 1-800-738-2301
State Survey Agency Tennessee	State Health Department’s Web Site Address https://www.tn.gov/health/health-professionals/hcf-main/filing-a-complaint.html	Phone Number 1-800-541-7367
State Survey Agency Texas	State Health Department’s Web Site Address https://www.hhs.texas.gov/about/your-rights/complaint-incident-intake	Phone Number 800-458-9858
State Survey Agency Utah	State Health Department’s Web Site Address https://health.utah.gov/hflcra/forms.php	Phone Number 800-999-7339
State Survey Agency Virginia	State Health Department’s Web Site Address https://www.vdh.virginia.gov/licensure-and-certification/complaint-unit/	Phone Number 1-800-955-1819
State Survey Agency Vermont	State Health Department’s Web Site Address https://www.healthvermont.gov/health-professionals-systems/board-medical-practice/file-complaint	Phone Number 802-241-0482 888-700-5330
State Survey Agency Washington	State Health Department’s Web Site Address https://www.doh.wa.gov/LicensesPermitsandCertificates/FileComplaintAboutProviderorFacility/FacilityComplaintProcess#heading25859	Phone Number Toll Free: 1-800-633-6828 Fax: 360-236-2626
State Survey Agency Wisconsin	State Health Department’s Web Site Address https://phaboard.org/complaints/	Phone Number 800-642-6552
State Survey Agency West Virginia	State Health Department’s Web Site Address http://ohflac.wvdhhr.org/	Phone Number 304-558-0050
State Survey Agency Wyoming	State Health Department’s Web Site Address https://health.utah.gov/hflcra/forms.php/health.wyo.gov/aging/hls/complaints-against-healthcare-facilities/	Phone Number 1-800-548-1367

Contact Information

Downloads