Suzanne Martin-Devroye

Suzanne Martin-Devroye serves as the Deputy Director for the Office of Healthcare Experience & Interoperability (OHEI) within the Centers for Medicare & Medicaid Services (CMS) with executive responsibility for operational leadership and execution of the Office’s annual budget and resource management. OHEI provides national leadership in realizing an integrated healthcare delivery system informed by and responsive to patients, the healthcare workforce, and customers of CMS programs by improving patient care, population health and the well-being of our healthcare workforce through policy, technology, and public input by driving collaboration to create an effective healthcare system centered on the experience of our customers.

Since joining CMS in 2010, Suzanne previously served as the Director of the Customer Focused Research Group within the Office of Burden Reduction & Health Informatics where her team cultivated relationships within the community of federal partners and external customers to make a meaningful difference in the daily lives of those we serve through improved interactions with government, prioritizing equitable delivery to those who have traditionally been underserved by gathering and synthesizing customer input to identify issues and root causes that impact health equity, healthcare delivery, access to services, inefficiencies, and burden experienced by providers and beneficiaries to ensure the customer perspective is in CMS’ policy writing and operational activities. She served as a technical advisor and human-centered design lead to the Office of the Administrator leading and supporting CMS's Patients over Paperwork Initiative. She also served as a Certified Enterprise Architect for HITECH and several CMMI Models such as MIPS, Pioneer ACO, CPC, and Bundles within the Office of Information Technology.

Prior to her federal career, Suzanne spent 20 years in the healthcare compliance industry focusing on helping clinicians design tools to make documenting their services easier to meet federal and state guidelines. She worked at the Johns Hopkins University School of Medicine as the Assistant Director of Compliance, at Duke University as a Senior Compliance Analyst, and Ernst & Young as a Senior Healthcare Consultant.

She holds a Bachelor of Science in Business and Management from the Johns Hopkins University and obtained her Certified Enterprise Architect certification from Carnegie Mellon University.