COBA Financial Processes and Dispute Files
COBA Payer Express
COBAPayerExpress is the Benefits Coordination & Recovery Centers invoice billing system for crossover administration fees. Using COBAPayerExpress, the invoice contacts will be able to view, print, and pay invoice statements.
To obtain access to COBAPayerExpress, the user must be listed as the invoice contact on the COBA Agreement. Users are sent email reminders each month when the invoice statement is ready for review. Payments are due within 30 calendar days by check, wire, or ACH. COBA invoice payments must include the corresponding invoice number when remitted. The bank will validate the payment using the invoice number and exact amount due. Payments sent without an invoice number will need manual review, which will delay posting to the account. No partial payments please. Credit notes for approved disputes will be automatically applied to open invoice statements in COBAPayerExpress.
To request access to COBAPayerExpress or for banking and Tax ID information, send an email to COBAPayerExpress@ehmedicare.com or call the COBAPayerExpress hotline at 646-458-6767.
Please note: COBAPayerExpress has replaced the db-eBills system effective January 2019.
Handling Invoice Disputes
Crossover administration transaction disputes are submitted through the automated Dispute Tracking System (DTS). If this option is not available, users may submit the dispute directly to an EDI representative or send an email to COBAPayerExpress@ehmedicare.com. Please refer to the Downloads section below for the Dispute File Layout.