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New Mexico Consumer Assistance

New Mexico’s participation in the federal Consumer Assistance Program grant has been completed, however, BeWellNM, the health insurance Exchange in your state continues their program to provide assistance to consumers with health insurance questions or problems. You can contact BeWellNM via their toll free hotline at 1-833-862-3935 (1-833-ToBeWell)

If you need health insurance, be sure to check out HealthCare.gov’s Plan Finder. - Opens in a new window  It will help you find and compare health care coverage options in your area. In addition, the agencies listed below can help answer your questions about different types of coverage available in your state.

If you have questions about insurance you bought for yourself and/or your family or you have insurance provided by an employer who does business only in New Mexico, contact:

Health Policy & Consumer Education
NM Office of Superintendent of Insurance
6200 Uptown Blvd NE, Suite 100
Albuquerque, NM 87110
Phone: (855) 427-5674
Fax: (505) 322-2962
www.osi.state.nm.us

If you have a hard time affording health coverage and you have questions about eligibility or current Medicaid benefits, go to:

New Mexico Medicaid Program
Human Services Department
P.O. Box 2348
Santa Fe, NM 87504-2348
(505) 827-3101 (Santa Fe)
(888) 997-2583
http://www.hsd.state.nm.us

If you are not eligible for Medicaid, your child may still be eligible for the Children’s Health Insurance Program. For questions about eligibility or benefits, go to:

New Mexi-Kids
(888) 997-2583
https://www.hsd.state.nm.us/mad

If you have a question, complaint, or dispute regarding insurance you get through a “self-insured” employer (typically a large company or one with locations in multiple states or countries), go to:

U.S. Department of Labor
Employee Benefits Security Administration
200 Constitution Avenue, NW
Washington, DC 20210
(866) 4-USA-DOL ((866) 487-2365)

If you are on Medicare and have a question, or if you have a disability or end stage renal disease and want to enroll or find out if you are eligible for Medicare, contact:

New Mexico Aging & Long Term Services Department
2550 Cerrillos Road
Sante Fe, NM 87505
(800) 432-2080
http://www.nmaging.state.nm.us/favicon

If you are a veteran and have a question or concern about veterans’ health care benefits, go to:

US Department of Veterans Affairs
(877) 222-VETS (8387)
http://www1.va.gov/health/

If you have need assistance with issues that need to be resolved by Healthcare.gov , contact:

New Mexico Primary Care Assn. (assisters contracted to the NM HIX)
4206 Louisiana NE
Albuquerque, NM 87109
(866) 306-3096

If you claim disputes and have already exhausted the internal dispute process for their carrier:

New Mexico OSI Managed Care Bureau
(505) 827-3811
Online submission http://osi.state.nm.us/consumer-assistance/forms/managed-healthcare.html

If you have questions about your health insurance that are not covered by the above resources, call the Health Insurance Assistance Team of the U.S. Center for Consumer Information and Insurance Oversight at (888) 393-2789.

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