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Iowa Consumer Assistance

Iowa’s participation in the federal Consumer Assistance Program grant was completed in June 2012, but Iowa continues to provide assistance to consumers with health insurance questions or problems. The new consumer protections and benefits of the Affordable Care Act still apply to you.

The agencies listed below can help you take advantage of some of these new protections and benefits. They can answer your questions about different types of coverage.

If you need health insurance, be sure to check out HealthCare.gov’s Plan Finder.  It will help you find and compare health care coverage options in your area.

If you have questions about insurance you bought for yourself and/or your family or you have insurance provided by an employer who does business only in Iowa, contact:

Iowa State Insurance Division
Consumer Advocate Bureau
601 Locust St. 4th fl.
Des Moines, Iowa 50309
(515) 281-5705
(877) 955-1212
http://insuranceca.iowa.gov/
insurance@iid.iowa.gov

If you have a hard time affording health coverage and you have questions about eligibility or current Medicaid benefits, go to:  

Iowa Medicaid Program
Department of Human Services of Iowa
2309 Euclid Ave.
Des Moines, Iowa 50314
(515) 286-3555
(877) 347-5678
https://dhsservices.iowa.gov
contactdhs@dhs.state.ia.us

If you are not eligible for Medicaid, your child may still be eligible for the Children’s Health Insurance Program. For questions about eligibility or benefits, go to:
CHIP-hawk-I Program

(800) 257-8563
TDD: (515) 457-8051
www.hawk-i.org

If you have a question, complaint, or dispute regarding insurance you get through a “self-insured” employer (typically a large company or one with locations in multiple states or countries), go to: 

U.S. Department of Labor
Employee Benefits Security Administration
200 Constitution Avenue, NW
Washington, DC 20210
(866) 4-USA-DOL ((866) 487-2365)

Kansas City Regional Office
2300 Main Street, Suite 1100
Kansas City, Missouri 64108
(816) 285-1800
http://www.dol.gov/ebsa/consumer_info_health.html

If you are on Medicare and have a question, or if you have a disability or end stage renal disease and want to enroll or find out if you are eligible for Medicare, contact: 

Iowa State Senior Health Insurance Information Program (SHIIP)
601 Locust St. 4th fl.
Des Moines, IA 50309
(800) 351-4664
(800) 735-2942 TTY
www.shiip.state.ia.us
ship@iid.iowa.gov

If you are a veteran and have a question or concern about veterans’ health care benefits, go to: 

US Department of Veterans Affairs
(877) 222-VETS (8387)
http://www1.va.gov/health/

If you have questions about your health insurance that are not covered by the above resources, call the Health Insurance Assistance Team of the U.S. Center for Consumer Information and Insurance Oversight at (888) 393-2789.

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