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Tennessee Consumer Assistance

Tennessee does not operate a Consumer Assistance Program under the Affordable Care Act. The new consumer protections and benefits of the law still apply to you, however. 

The agencies listed below can help you take advantage of some of these new protections and benefits. They can answer your questions about different types of coverage.

If you need health insurance, be sure to check out HealthCare.gov’s Plan Finder.  It will help you find and compare health care coverage options in your area.

If you have questions about insurance you bought for yourself and/or your family or you have insurance provided by an employer who does business only in Tennessee, contact:

Tennessee Department of Commerce and Insurance
Consumer Insurance Services
500 James Robertson Parkway, 4th Floor
Nashville, TN 37243
(800) 342-4029
(615) 741-2218
Fax: (615) 532-7389

If you have a hard time affording health coverage and you have questions about eligibility or current Medicaid benefits, go to:  

Tennessee Department of Human Services
Commissioner’s Office
400 Deaderick Street, 15th Floor
Nashville, TN 37243
(866) 311-4287
(615) 313-4700
Fax: (615) 741-4165
http://www.tn.gov/humanserv/adfam/afs_med.html

If you are not eligible for Medicaid, your child may still be eligible for the Children’s Health Insurance Program. For questions about eligibility or benefits, go to:

Cover Kids Cover Tennessee
Cover Tennessee
312 Rosa L. Parks Avenue Suite 2600
Nashville, TN 37243
(866) 620-8864
http://tn.gov/coverkids

If you have a question, complaint, or dispute regarding insurance you get through a “self-insured” employer (typically a large company or one with locations in multiple states or countries), go to:

U.S. Department of Labor
Employee Benefits Security Administration
200 Constitution Ave., NW
Washington, DC 20210
(866) 4-USA-DOL (866-487-2365)
http://www.dol.gov/ebsa/consumer_info_health.html

If you are on Medicare and have a question, or if you have a disability or end stage renal disease and want to enroll or find out if you are eligible for Medicare, contact:

Tennessee Commission on Aging and Disability
Andrew Jackson Building
500 Deaderick Street, Suite 825
Nashville, TN 37243
Toll Free: (877) 801-0044
Local: (615) 741-2056
http://www.tn.gov/comaging/

If you are a veteran and have a question or concern about veterans’ health care benefits, go to: 

US Department of Veterans Affairs
http://www1.va.gov/health/
(877) 222-VETS (8387)

If you have questions about your health insurance that are not covered by the above resources, call the Health Insurance Assistance Team of the U.S. Center for Consumer Information and Insurance Oversight at (888) 393-2789.

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