Original Medicare (Fee-for-service) Appeals
August 28, 2019-- Contract Award for DME QIC Jurisdiction
On May 28, 2019, CMS awarded MAXIMUS Federal Services, Inc. (MAXIMUS) a new Qualified Independent Contractor (QIC) contract for the administration of all reconsiderations, 2nd level appeals, on Durable Medical Equipment (DME) claims processed. This workload includes DME appeals for the entire United States and the U.S. territories, under the Medicare Fee-for-service (FFS) program. The DME QIC workload also includes the ongoing activities related to the DME Telephone Discussion and Reopening Process Demonstration. MAXIMUS will begin conducting reconsiderations and offering telephone discussions and related activities under the Demonstration on new appeals received on and after September 1, 2019.
For more information:
June 17, 2019 -- CMS announces voluntary Inpatient Rehabilitation Facility (IRF) appeals settlement option
As part of its commitment to reduce outstanding appeals and burdensome administrative paperwork, CMS will implement a new voluntary appeals settlement option for certain Inpatient Rehabilitation Facilities (IRF). Beginning June 17, 2019 the agency will work with IRF sites to settle appeals pending at the Medicare Administrative Contractor (MAC), the Qualified Independent Contractor (QIC), the Office of Medicare Hearings and Appeals (OMHA) and Medicare Appeals Council (Council) levels of review. CMS will include situations where appeal rights for IRF-related claims have not yet been exhausted at the MAC, QIC, OMHA and/or Council level. Specific details on the process can be found at https://go.cms.gov/IRF.
May 16, 2019 - CMS has expanded the Telephone and Reopening Process Demonstration to the Part A East QIC jurisdiction. On May 1, 2019, the Part A East QIC began offering telephone discussions and/or reopenings to providers within MAC Jurisdictions H, J, K, L, M, and N, and home health and hospice (HHH) related appeals within MAC Jurisdictions J6 and J15. Reconsiderations for service termination, hospital discharge reviews and claims or providers that are already involved in another CMS initiative (e.g. Settlement Conference Facilitation) are not eligible for telephone discussions and/or reopenings under the Demonstration. If selected and offered a telephone discussion, provider participation remains voluntary under the expanded Demonstration. Current Demonstration activities conducted within DME MAC Jurisdictions will continue.
10/22/2018: Given the strong support from the supplier community and the initial success of the Demonstration, CMS is expanding the Demonstration into DME MAC Jurisdictions A and B. Effective on or after November 1, 2018, the DME QIC will offer telephone discussions and/or reopenings to DME suppliers within DME MAC Jurisdictions A and B for all DME claim types, except claims for glucose/diabetic testing strip supplies and claims or suppliers that are already involved in another CMS initiative (e.g., Prior Authorization for Power Mobility Devices (PMDs), Settlement Conference Facilitation (SCF), etc.). If selected and offered a telephone discussion, supplier participation remains voluntary under the expanded Demonstration. Current Demonstration activities conducted within DME MAC Jurisdictions C and D will continue as is (i.e., all DME claims types will remain eligible for telephone discussions and/or reopenings and the exclusion of glucose/diabetic testing strip supplies does not apply).
CMS also plans to expand the Demonstration into the Part A East QIC Jurisdiction. The Part A expansion effort is still under development and an additional announcement with implementation timeframes will be forthcoming.
01/04/2018 – CMS posts detailed information on the Low Volume Appeals Initiative. For more details go to go.cms.gov/LVA
11/03/2017 - As part of the broader Department of Health & Human Services commitment to improving the Medicare appeals process, CMS will make available an additional settlement option for providers and suppliers (appellants) with appeals pending at the Office of Medicare Hearings and Appeals (OMHA) and the Medicare Appeals Council (the Council) at the Departmental Appeals Board.
The low volume appeals settlement option (LVA) will be limited to appellants with a low volume of appeals pending at OMHA and the Council. Specifically, appellants with fewer than 500 Medicare Part A or Part B claim appeals pending at OMHA and the Council, combined, as of November 3, 2017, with a total billed amount of $9,000 or less per appeal could potentially be eligible, if certain other conditions are met. CMS will settle eligible appeals at 62% of the net allowed amount.
Separately, OMHA will be expanding the Settlement Conference Facilitation Process for certain appellants that are not eligible for the LVA option. More information will be available on the OMHA website at https://www.hhs.gov/about/agencies/omha/about/special-initiatives/settlement-conference-facilitation/index.html.
Please continue to monitor these websites for specific details about these options in the coming weeks.
11/02/2017: CMS has implemented changes to improve the processing and adjudication of Medicare Fee-For-Service (FFS) recurring (or serial) claims for capped rental items and certain Inexpensive and Routinely Purchased (IRP) items. For more information see the Medicare Learning Network article at: /Outreach-and-Education/Medicare-Learning-Network-MLN/MLNMattersArticles/Downloads/SE17010.pdf (PDF)
Overview - Standard Appeals Process
Once an initial claim determination is made, any party to that initial determination, such as beneficiaries, providers, and suppliers – or their respective appointed representatives – has the right to appeal the Medicare coverage and payment decision. For more information on who is a party, see 42 CFR 405.906.
There are five levels in the Medicare Part A and Part B appeals process. The levels are:
- First Level of Appeal: Redetermination by a Medicare Administrative Contractor (MAC)
- Second Level of Appeal: Reconsideration by a Qualified Independent Contractor (QIC)
- Third Level of Appeal: Decision by the Office of Medicare Hearings and Appeals (OMHA)
- Fourth Level of Appeal: Review by the Medicare Appeals Council
- Fifth Level of Appeal: Judicial Review in Federal District Court
For detailed information about each level of appeal, use the navigation bar on the left side of this page. A downloadable brochure from the Medicare Learning Network (MLN) designed as a quick reference to the claims appeals process for providers, physicians, and other suppliers can be found in the "Related Links" section below. To see a diagram (flowchart) of the original Medicare (fee-for-service) standard and expedited appeals process, go to the "Downloads" section below.
Appointment of Representative
A party may appoint any individual, including an attorney, to act as his or her representative during the processing of a claim(s) and /or any claim appeals. A representative may be appointed at any time during the appeals process.
There are 2 ways that a party can appoint a representative:
- Fill out the Appointment of Representative Form (CMS-1696; a link to this form can be found in the "Related Links" section below); or
- Create a written notice containing all of the elements listed in 42 CFR 405.910.
The appointment of representative is valid for one year from the date it contains the signatures of both the party and the appointed representative. A valid appointment of representative may be used multiple times to initiate new appeals on behalf of the party, unless the party provides a written statement of revocation of the representative’s authority. The appointment remains valid for any subsequent levels of appeal on the item/service in question unless the party specifically withdraws the representative’s authority. A detailed explanation on appointing a representative can also be found in the Medicare Claims Processing Manual Publication 100-4, chapter 29 (PDF), section 270.
Expedited Determination Appeals Process (Some Part A claims only)
Home Health Agencies (HHAs), Skilled Nursing Facilities (SNFs), Comprehensive Outpatient Rehabilitation Facilities (CORFs), and Hospices caring for beneficiaries enrolled in Original Medicare are required to notify beneficiaries of their right to an expedited review process when these providers anticipate that Medicare coverage of their services will end before they have finished providing them. Hospitals are also required to notify hospitalized inpatient Original Medicare beneficiaries of their hospital discharge appeal rights and their right to appeal a discharge decision.
For detailed information about the expedited determination appeals process, see the CMS.gov Expedited Determination Beneficiary Notices webpage sections at /Medicare/Medicare-General-Information/BNI/FFS-Expedited-Determination-Notices. For information on hospital discharge appeal rights, refer to /Medicare/Medicare-General-Information/BNI/HospitalDischargeAppealNotices. Applicable regulations can be found at 42 CFR 405 Subpart J—Expedited Determinations and Reconsiderations of Provider Service Terminations, and Procedures for Inpatient Hospital Discharges.