Original Medicare (Fee-for-service) Appeals

What’s New

May 7, 2020 – Enhanced Opportunity for Submission of 2nd Level Appeals, Reconsiderations

Qualified Independent Contractors (QICs) that process 2nd level Medicare Fee-For-Service (FFS) claim appeals, reconsiderations, on behalf of the Centers for Medicare & Medicaid Services (CMS) have established alternative communication mediums for CMS stakeholders to submit reconsideration requests and related documentation to the QIC. The websites for the respective QIC jurisdictions contain instructions to stakeholders for electronic (e.g., fax or portal) submission of reconsideration requests or documentation. Guidance regarding the options for submitting reconsiderations and related documentation is also summarized by QIC jurisdiction in the table below.

QIC Jurisdiction

Contractor

Options for Submission of 2nd Level Appeals & Related Documentation to the QIC

Part A East

C2C Innovative Solutions, Inc.

Requests can be submitted in writing, via fax to 904-539-4074, or via the Part A East QIC Appeals Portal at https://www.c2cinc.com/QIC-Part-A-East.

For beneficiary expedited reconsiderations requests (e.g., service termination denials) following an unfavorable expedited redetermination conducted by a Qualified Improvement Organization, please call 1-855-371-5817.

Part A West

MAXIMUS Federal Services

Requests can be submitted in writing, via the Part A West QIC Appeals Portal at https://qicappeals.cms.gov, or by fax to 720-462-7571.

For beneficiary expedited reconsiderations requests (e.g., service termination denials) following an unfavorable expedited redetermination conducted by a Qualified Improvement Organization, please continue to call 1-866-950-6509.

Part B North

C2C Innovative Solutions, Inc.

Requests can be submitted in writing, via fax to 904-539-4081, or via the Part B North QIC Appeals Portal at https://www.c2cinc.com/QIC-Part-B-North.

Part B South

C2C Innovative Solutions, Inc.

Requests can be submitted in writing, via fax to 904-539-4090, or via the Part B South QIC Appeals Portal at https://www.c2cinc.com/QIC-Part-B-South.

Durable Medical Equipment (DME)

MAXIMUS Federal Services

Requests can be submitted in writing, via the DME QIC Appeals Portal at https://qicappeals.cms.gov/, or by fax to 720-462-7580.

DME Appeals Demonstration

MAXIMUS Federal Services

Responses to phone discussion scheduling letters and submission of documentation related to a phone discussion or Demonstration reopening can be submitted in writing, via the DME QIC Appeals Portal at https://qicappeals.cms.gov/, or by fax to 720-462-7581.

Part A East Appeals Demonstration

C2C Innovative Solutions, Inc.

Responses to phone discussion scheduling letters and submission of documentation related to a phone discussion or Demonstration reopening can be submitted in writing or via fax to 904-224-2732 or via the Part A East QIC Appeals Portal at https://www.c2cinc.com/QIC-Part-A-East.

Note: implementation of these alternative mechanisms does not preclude CMS stakeholders from ongoing submission of 2nd level appeals via hard copy mail.

Another ongoing, alternative method to submit electronic 2nd level Medicare FFS Part A and Home Health and Hospice (HH+H) claim appeal reconsiderations, is through your Medicare Administrative Contractor (MAC) portal. The table below summarizes MACs that currently support electronic 2nd level Part A and HH+H reconsideration intake automatically routed to the QIC.

MAC Jurisdiction /Contractor

2nd Level Appeal Claim Type Accepted /Applicable States

MAC Provider Portal

JK

National Government Services, Inc.

Part A: Connecticut, New York, Maine, Massachusetts, New Hampshire, Rhode Island, Vermont

HH+H: Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, and Vermont

https://connex.ngsmedicare.com/

JM

Palmetto GBA, LLC

Part A: North Carolina, South Carolina, Virginia, West Virginia 

HH+H: Alabama, Arkansas, Florida, Georgia, Illinois, Indiana, Kentucky, Louisiana, Mississippi, New Mexico, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, and Texas

https://palmettogba.com/eservices

JJ

Palmetto GBA, LLC

Part A: Alabama, Georgia, Tennessee

https://palmettogba.com/eservices

J15

CGS Administrators, LLC

Part A: Kentucky, Ohio

HH+H: Delaware, District of Columbia, Colorado, Iowa, Kansas, Maryland, Missouri, Montana, Nebraska, North Dakota, Pennsylvania, South Dakota, Utah, Virginia, West Virginia, and Wyoming

https://www.cgsmedicare.com/myCGS/Index.html

 

January 15, 2020 Part A Providers - Unique Opportunity to Participate: Talk to a QIC Adjudicator about Your 2nd Level Appeal

Do you file second level Medicare Part A claims appeals (reconsiderations) to the Part A East Qualified Independent Contractor (QIC) C2C Innovative Solutions, Inc. (C2C)? If so, you may be eligible to participate in the QIC Telephone Discussion and Reopening Process Demonstration, which includes:

  • Telephone Discussion of your second level appeal (reconsideration), so you can discuss the facts of the case with the appeals adjudicator at the QIC prior to their decision
  • Reopening Process, in which C2C reviews appeals that are pending at the Office of Medicare Hearings and Appeals (OMHA) for potential reopening and faster resolution

How to participate:

  • Look for a letter from C2C to participate in a call to discuss your appeal or for a letter requesting documentation to support favorable resolution of your appeal pending at OMHA
  • Reach out to C2C at ADemoFeedback@c2cinc.com  if you would like to discuss your appeal or would like C2C to review appeals pending at OMHA for potential reopening

Participation does not affect your future appeal rights on that appeal. Telephone Discussion participants are experiencing higher favorability rates than non-participants.

For more information:

June 17, 2019 -- CMS announces voluntary Inpatient Rehabilitation Facility (IRF) appeals settlement option 

As part of its commitment to reduce outstanding appeals and burdensome administrative paperwork, CMS will implement a new voluntary appeals settlement option for certain Inpatient Rehabilitation Facilities (IRF). Beginning June 17, 2019 the agency will work with IRF sites to settle appeals pending at the Medicare Administrative Contractor (MAC), the Qualified Independent Contractor (QIC), the Office of Medicare Hearings and Appeals (OMHA) and Medicare Appeals Council (Council) levels of review. CMS will include situations where appeal rights for IRF-related claims have not yet been exhausted at the MAC, QIC, OMHA and/or Council level. Specific details on the process can be found at https://go.cms.gov/IRF.

May 16, 2019 -  CMS has expanded the Telephone and Reopening Process Demonstration to the Part A East QIC jurisdiction. On May 1, 2019, the Part A East QIC began offering telephone discussions and/or reopenings to providers within MAC Jurisdictions H, J, K, L, M, and N, and home health and hospice (HHH) related appeals within MAC Jurisdictions J6 and J15. Reconsiderations for service termination, hospital discharge reviews and claims or providers that are already involved in another CMS initiative (e.g. Settlement Conference Facilitation) are not eligible for telephone discussions and/or reopenings under the Demonstration. If selected and offered a telephone discussion, provider participation remains voluntary under the expanded Demonstration. Current Demonstration activities conducted within DME MAC Jurisdictions will continue.

For More Information: /Medicare/Appeals-and-Grievances/OrgMedFFSAppeals/ReconsiderationbyaQualifiedIndependentContractor

10/22/2018: Given the strong support from the supplier community and the initial success of the Demonstration, CMS is expanding the Demonstration into DME MAC Jurisdictions A and B. Effective on or after November 1, 2018, the DME QIC will offer telephone discussions and/or reopenings to DME suppliers within DME MAC Jurisdictions A and B for all DME claim types, except claims for glucose/diabetic testing strip supplies and claims or suppliers that are already involved in another CMS initiative (e.g., Prior Authorization for Power Mobility Devices (PMDs), Settlement Conference Facilitation (SCF), etc.). If selected and offered a telephone discussion, supplier participation remains voluntary under the expanded Demonstration. Current Demonstration activities conducted within DME MAC Jurisdictions C and D will continue as is (i.e., all DME claims types will remain eligible for telephone discussions and/or reopenings and the exclusion of glucose/diabetic testing strip supplies does not apply). 

CMS also plans to expand the Demonstration into the Part A East QIC Jurisdiction. The Part A expansion effort is still under development and an additional announcement with implementation timeframes will be forthcoming. 

01/04/2018 – CMS posts detailed information on the Low Volume Appeals Initiative.  For more details go to go.cms.gov/LVA

11/03/2017 -  As part of the broader Department of Health & Human Services commitment to improving the Medicare appeals process, CMS will make available an additional settlement option for providers and suppliers (appellants) with appeals pending at the Office of Medicare Hearings and Appeals (OMHA) and the Medicare Appeals Council (the Council) at the Departmental Appeals Board.

The low volume appeals settlement option (LVA) will be limited to appellants with a low volume of appeals pending at OMHA and the Council. Specifically, appellants with fewer than 500 Medicare Part A or Part B claim appeals pending at OMHA and the Council, combined, as of November 3, 2017, with a total billed amount of $9,000 or less per appeal could potentially be eligible, if certain other conditions are met. CMS will settle eligible appeals at 62% of the net allowed amount.

Separately, OMHA will be expanding the Settlement Conference Facilitation Process for certain appellants that are not eligible for the LVA option. More information will be available on the OMHA website at https://www.hhs.gov/about/agencies/omha/about/special-initiatives/settlement-conference-facilitation/index.html.

Please continue to monitor these websites for specific details about these options in the coming weeks.

11/02/2017: CMS has implemented changes to improve the processing and adjudication of Medicare Fee-For-Service (FFS) recurring (or serial) claims for capped rental items and certain Inexpensive and Routinely Purchased (IRP) items. For more information see the Medicare Learning Network article at: /Outreach-and-Education/Medicare-Learning-Network-MLN/MLNMattersArticles/Downloads/SE17010.pdf (PDF)

Overview - Standard Appeals Process

Once an initial claim determination is made, any party to that initial determination, such as beneficiaries, providers, and suppliers – or their respective appointed representatives – has the right to appeal the Medicare coverage and payment decision. For more information on who is a party, see 42 CFR 405.906.

Section 1869 of the Social Security Act and 42 CFR part 405 subpart I contain the procedures for conducting appeals of claims in Original Medicare (Medicare Part A and Part B).

There are five levels in the Medicare Part A and Part B appeals process. The levels are:

  1. First Level of Appeal:        Redetermination by a Medicare Administrative Contractor (MAC)
  2. Second Level of Appeal:   Reconsideration by a Qualified Independent Contractor (QIC)
  3. Third Level of Appeal:       Decision by the Office of Medicare Hearings and Appeals (OMHA)
  4. Fourth Level of Appeal:     Review by the Medicare Appeals Council
  5. Fifth Level of Appeal:        Judicial Review in Federal District Court

For detailed information about each level of appeal, use the navigation bar on the left side of this page. A downloadable brochure from the Medicare Learning Network (MLN) designed as a quick reference to the claims appeals process for providers, physicians, and other suppliers can be found in the "Related Links" section below.  To see a diagram (flowchart) of the original Medicare (fee-for-service) standard and expedited appeals process, go to the "Downloads" section below.

Appointment of Representative

A party may appoint any individual, including an attorney, to act as his or her representative during the processing of a claim(s) and /or any claim appeals.  A representative may be appointed at any time during the appeals process.  

There are 2 ways that a party can appoint a representative:

  1. Fill out the Appointment of Representative Form (CMS-1696; a link to this form can be found in the "Related Links" section below); or
  2. Create a written notice containing all of the elements listed in 42 CFR 405.910.  

The appointment of representative is valid for one year from the date it contains the signatures of both the party and the appointed representative.  A valid appointment of representative may be used multiple times to initiate new appeals on behalf of the party, unless the party provides a written statement of revocation of the representative’s authority. The appointment remains valid for any subsequent levels of appeal on the item/service in question unless the party specifically withdraws the representative’s authority. A detailed explanation on appointing a representative can also be found in the Medicare Claims Processing Manual Publication 100-4, chapter 29 (PDF), section 270.

Expedited Determination Appeals Process (Some Part A claims only)

Home Health Agencies (HHAs), Skilled Nursing Facilities (SNFs), Comprehensive Outpatient Rehabilitation Facilities (CORFs), and Hospices caring for beneficiaries enrolled in Original Medicare are required to notify beneficiaries of their right to an expedited review process when these providers anticipate that Medicare coverage of their services will end before they have finished providing them. Hospitals are also required to notify hospitalized inpatient Original Medicare beneficiaries of their hospital discharge appeal rights and their right to appeal a discharge decision.

For detailed information about the expedited determination appeals process, see the CMS.gov Expedited Determination Beneficiary Notices webpage sections at /Medicare/Medicare-General-Information/BNI/FFS-Expedited-Determination-Notices. For information on hospital discharge appeal rights, refer to /Medicare/Medicare-General-Information/BNI/HospitalDischargeAppealNotices. Applicable regulations can be found at 42 CFR 405 Subpart J—Expedited Determinations and Reconsiderations of Provider Service Terminations, and Procedures for Inpatient Hospital Discharges.

Page Last Modified:
06/09/2020 10:09 AM