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MAPD Help Desk

The MAPD Help Desk provides technical system support to CMS business partners for the implementation and operation of Medicare Parts C and D. This systems information is provided to assist external business partners with connectivity, testing and data exchange with CMS.

Bulletin Board of Current Plan Communications

  • February 3, 2016 – MARx UI Availability from Wednesday, February 3, 2016 until Monday, February 8, 2016

Due to EIDM implementation and maintenance activities, please be advised that access to the MARx UI is expected to be unavailable during the following timeframes:   

o   9:00 PM ET Wednesday, February 3, 2016  – 4:00 AM ET Thursday, February 4, 2016
o   9:00 PM ET Thursday, February 4, 2016 – 4:00 AM Friday, February 5, 2016
o   12:00 AM ET – 6:00 AM ET Saturday, February 6, 2016
o   12:00 AM ET – 6:00 AM ET Sunday, February 7, 2016
o   6:00 PM ET Sunday, February 7, 2016 – 12:30 AM ET Monday, February 8, 2016  

Also, please note that the MARx UI will enter read only mode an hour and a half earlier than usual, at 8:00 PM ET, on Friday, February 5, 2016.

Please direct questions or concerns to the MAPD Help Desk at MAPDHelp@cms.hhs.gov or 1-800-927-8069.

  • February 2, 2016 – MARx UI Availability on February 2, 2016 and February 3, 2016

Due to an EIDM implementation, please be advised that MARx UI login functionality may be unavailable between 9:00 PM ET Tuesday, February 2, 2016 and 4:00 AM ET Wednesday, February 3, 2016.

Please direct questions or concerns to the MAPD Help Desk at MAPDHelp@cms.hhs.gov or 1-800-927-8069.

  • February 1, 2016 - Electronic Retroactive Processing Transmission (eRPT) moving to Enterprise Identify Management System (EIDM) for User Authentication

Please note that the eRPT application will be modified to replace user authentication using Enterprise Identity Management (EIDM).  As a result, ALL users will need an EIDM account and request the NEW eRPT role to access the eRPT application.  Further notifications will be sent out detailing the training sessions, timelines for requesting access, and additional instructions.

If you have any further questions please contact the MAPD Help Desk at MAPDHelp@cms.hhs.gov or 1-800-927-8069.

  • January  27, 2016 – MARx UI Availability on Saturday, January  30, 2016

Due to an Oracle 120 day password change, please be advised that the MARx UI may be unavailable for a brief timeframe between the hours of 7:30 AM ET and 12:30 PM ET on Saturday, January 30, 2016.

Please direct questions or concerns to the MAPD Help Desk at MAPDHelp@cms.hhs.gov or 1-800-927-8069.

  • January 22, 2016  – Advance Announcement of the May 2016 Software Release

Please review the memo entitled “Advance Announcement of the May 2016 Software Release” from Cheri Rice and Carole Gass dated January 21, 2016, in the Downloads section below for preliminary information regarding the planned release of systems changes scheduled for May 2016.

Please direct questions or concerns to the MAPD Help Desk at  MAPDHelp@cms.hhs.gov or 1-800-927-8069.  

  • January 20, 2016 – MARx UI Availability on Saturday, January  23, 2016

Due to weekly EIDM maintenance, please be advised that MARx UI login functionality may be unavailable from 12:00 AM ET – 4:00 AM ET on Saturday, January 23, 2016.

Please direct questions or concerns to the MAPD Help Desk at MAPDHelp@cms.hhs.gov or 1-800-927-8069.

  • January 15, 2016 – MARx UI Availability on Sunday, January 17, 2016

Please be advised that MARx UI login functionality may not be available between 12:00 AM ET and 4:00 AM ET on Sunday, January 17, 2016 due to weekly EIDM maintenance.

If you have any questions, please contact the MAPD Help Desk at MAPDHelp@cms.hhs.gov or 1-800-927-8069.

  • January 7, 2016  – MARx UI Availability Weekend of January 8, 2016

Due to weekly EIDM maintenance, please be advised that MARx UI login functionality may not be available from 12:00 AM ET – 4:00 AM ET on Friday, January 8, 2016; from 12:00 AM ET – 4:00 AM ET on Saturday, January 9, 2016; and from 12:00 AM ET – 4:00 AM ET on Sunday, January 10, 2016.

Please direct questions or concerns to the MAPD Help Desk at MAPDHelp@cms.hhs.gov or 1-800-927-8069.

  • December  31, 2015 – MARx UI Availability on Thursday, December 31, 2015 and Sunday, January 3, 2016

Due to weekly EIDM maintenance, please be advised that the MARx UI login functionality may not be available from 12:00 AM ET - 5:30 AM ET on Thursday, December 31, 2015 and from 12:00 AM ET - 7:00 AM ET on Sunday, January 3, 2016.

Please direct questions or concerns to the MAPD Help Desk at MAPDHelp@cms.hhs.gov or 1-800-927-8069.

  • December  23, 2015 – MARx UI Availability on Thursday, December 24, 2015

Due to EIDM Oracle 12c Patch deployment, please be advised that MARx UI login functionality may be unavailable from 12:01 AM ET – 6:30 AM ET on Thursday, December 24, 2015.

Please direct questions or concerns to the MAPD Help Desk at MAPDHelp@cms.hhs.gov or 1-800-927-8069.

  • December 2, 2015 – Announcement of the February 2016 Software Release

For detailed information regarding the February 2016 software release, please review the memo entitled “Announcement of the February 2016 Software Release” dated December 1, 2015 from Cheri Rice and Carole Gass in the Downloads section below.

Please direct questions or concerns to the MAPD Help Desk at MAPDHelp@cms.hhs.gov or 1-800-927-8069.

  • November 24, 2015 – Year 2016 MARx Plan Monthly Schedule Now Available

The MARx Plan Monthly Schedule for 2016 has been updated to reflect Plan data due dates, report release dates, and enrollment certification due dates. Text and color versions of the 2016 MARx calendar are available for Plans to review in the Downloads section below.

Please direct questions or concerns to the MAPD Help Desk at MAPDHelp@cms.hhs.gov or 1-800-927-8069.

  • November 24, 2015 – Enrollment and Eligibility System Production Calendar for 2016 Now Available

The MAPD Production Schedule has been updated to reflect 2016 file transmissions. A text and color version of the calendar is available for Plans to review in the Downloads section below.

Please direct questions or concerns to the MAPD Help Desk at MAPDHelp@cms.hhs.gov or 1-800-927-8069.

  • November 20, 2015 - Plan Communications User Guide (Version 9.3) Now Available

The Centers for Medicare & Medicaid Services has posted a new version (version 9.3) of the Plan Communications User Guide (commonly referred to as the Guide) to the MAPD Help Desk Web site. Enhancements to the Guide reflect changes incorporated from the November 2015 Release. Please reference the Medicare Advantage and Prescription Drug Plans Communications User Guide link for the updated Guide.

Please direct questions or concerns to the MAPD Help Desk at MAPDHelp@cms.hhs.gov or 1-800-927-8069.

  • October 26, 2015 – Advance Announcement of the February 2016 Software Release

Please review the memo entitled “Advance Announcement of the February 2016 Software Release” from Cheri Rice and Carole Gass dated October 23, 2015, in the Downloads section below for preliminary information regarding the planned release of systems changes scheduled for February 2016.

Please direct questions or concerns to the MAPD Help Desk at  MAPDHelp@cms.hhs.gov or 1-800-927-8069.

  • Important Notice: MAPD Help Desk Information Request Documents

Please be advised, a new information request form has been developed for use when e-mailing the MAPD Help Desk.  Use of this form is required for new inquiries, and will help ensure that all information necessary for the MAPD Help Desk to provide prompt service is captured.  In support of this form, a spreadsheet template is provided for those who need to submit HICNs with their support request.  Use of the form and when applicable the associated spreadsheet will help facilitate accurate and timely processing of your support request.  Please note that when using the spreadsheet to ensure CMS Security Policy for sending PII is followed. 

Both the MAPD Help Desk Information Request Form and MAPD Help Desk HICN Spreadsheet are provided in the Downloads section below, in the attachment titled, “MAPD Help Desk Information Request Documents.”

If you have any questions regarding secure submission of PII and/or the use of the MAPD Help Desk Information form or spreadsheet, please contact the MAPD Help Desk at MAPDHelp@cms.hhs.gov or 1-800-927-8069.

Planned Outages

  • None Scheduled.

Regularly Scheduled Maintenance

As a reminder, each Sunday night beginning at 6 pm (ET) through Monday morning at 6 am (ET), the Medicare Advantage and Part-D Inquiry System (Common UI) will be unavailable to Plan users for routine scheduled maintenance.

If there are any questions please contact the MAPD Help Desk at 1-800-927-8069.

MARx Common UI unavailable daily – approximately 11:00 PM through 12:30 AM EST due to maintenance.

IACS Weekly System Maintenance - Sunday 6 p.m. to Monday 6 a.m. EST.

GENTRAN (mailboxes) Weekly System Backup - Sunday 1 a.m. to approximately 3 a.m. EST.

 

MARx UI Submission Cut Off Dates

Please reference the following table for the 2016 Plan Data Due dates for MARx transaction submissions.  Cutoff for the submission of MARx transaction files is 8:00 PM (Eastern Time) on the dates listed below:

Payment Month Plan Data Due Date
 January 2016 December 4, 2015
February 2016 January 8, 2016
March 2016 February 5, 2016
April 2016 March 11, 2016
May 2016 April 8, 2016
June 2016 May 13, 2016
July 2016 June 10, 2016
August 2016 July 8, 2016
September 2016 August 12, 2016
October 2016 September 9, 2016
November 2016 October 7, 2016
December 2016 November 11, 2016

 

 

Contacting the MAPD Help Desk

Phone: 1-800-927-8069
E-mail: mapdhelp@cms.hhs.gov
Hours of Operation: Monday-Friday 6 a.m. to 9 p.m. EST.