Residents' Rights & Quality of Care

Rights & protections in a nursing home

Learn about the rights and protections residents in a Medicare and/or Medicaid-certified nursing homes have under federal and state law to make sure they get the care and services they need.

Reporting & resolving nursing home problems

Learn the steps to take to report nursing home issues, such as how to file a complaint.

Filing a complaint about your quality of care

Find quality of care complaints examples and who to contact to make a complaint.

Program Integrity: Nursing Home Toolkit

Learn about nursing home fraud, waste, and abuse; and common types of fraud in nursing homes. Consumers can get information about eligibility and admission criteria, resident rights, and quality of care.

Beneficiary Family Centered Care-Quality Improvement Organization (BFCC-QIO) Review

Learn about the review process for "When a Medicare health plan ends pre-authorized coverage of an inpatient hospital admission, or of Skilled Nursing Facility (SNF), Home Health Agency (HHA), or Comprehensive Outpatient Rehabilitation Facility (CORF) services.