Nevada Consumer Assistance
Nevada’s participation in the federal Consumer Assistance Program grant has been completed, however, Office of the Consumer Health Advocate (OCHA) continues their program to provide assistance to consumers with health insurance questions or problems. You can contact OCHA via at 1-888-333-1597.
If you need health insurance, be sure to check out Nevada Health Link. It will help you find and compare health care coverage options in your area. In addition, the agencies listed below can help answer your questions about different types of coverage available in your state.
If you have questions about insurance you bought for yourself and/or your family or you have insurance provided by an employer who does business only in Nevada, contact: Nevada Division of InsuranceLas Vegas Office
3300 W. Sahara Ave., Suite 275
Las Vegas, Nevada 89102
Carson City Office
1818 East College Parkway, Suite 103
Carson City, Nevada 89706
(888) 872-3234
http://doi.nv.gov/Consumers/
Nevada Department of Health and Human Services (Medicaid)
800-992-0900
http://dhhs.nv.gov
For more information on in-person services during Covid-19: https://dhhs.nv.gov/essentialservices/
If you are not eligible for Medicaid, your child may still be eligible for the Children’s Health Insurance Program. For questions about eligibility or benefits, go to: Nevada Check Up (Children's Health Insurance Program)(877) 543-7669
https://dwss.nv.gov/Medical/NCUMAIN/
For more information on in-person services during Covid-19: https://dhhs.nv.gov/essentialservices/
If you have a question, complaint, or dispute regarding insurance you get through a “self-insured” employer (typically a large company or one with locations in multiple states or countries), go to: U.S. Department of LaborEmployee Benefits Security Administration
200 Constitution Ave., NW
Washington, DC 20210
(866) 444-3272
http://www.askebsa.dol.gov If you are on Medicare and have a question, or if you have a disability or end stage renal disease and want to enroll or find out if you are eligible for Medicare, contact:
State Health Insurance Assistance Program (SHIP)
Aging and Disability Services Division Administrative Office
3416 Goi Road, Suite D-132
Carson City, NV 89706
(800) 307-4444
http://adsd.nv.gov/Programs/Seniors/SHIP/SHIP_Prog/
If you are a veteran and have a question or concern about veterans’ health care benefits, go to:
US Department of Veterans Affairs
(877) 222-VETS (8387)
https://www.va.gov/health-care/
If you have questions about your health insurance that are not covered by the above resources, call the Health Insurance Assistance Team of the U.S. Center for Consumer Information and Insurance Oversight at (888) 393-2789.
Updates
- March 5, 2020 Information Related to COVID–19 Individual and Small Group Market Insurance Coverage
- March 12, 2020 FAQs on Essential Health Benefits Coverage and the Coronavirus (COVID-19)
- March 18, 2020 FAQs on Catastrophic Plan Coverage and the Coronavirus Disease 2019 (COVID-19)
- March 24, 2020 FAQs on Availability and Usage of Telehealth Services through Private Health Insurance Coverage in Response to Coronavirus Disease 2019 (COVID-19)
- March 24, 2020 Payment and Grace Period Flexibilities Associated with the COVID-19 National Emergency
- March 24, 2020 FAQs on Prescription Drugs and the Coronavirus Disease 2019 (COVID-19) for Issuers Offering Health Insurance Coverage in the Individual and Small Group Markets
- April 11, 2020 FAQs about Families First Coronavirus Response Act and the Coronavirus Aid, Relief, and Economic Security Act Implementation
*This document was updated on April 15, 2020, to correct an error in footnote 10 regarding the current end date of the public health emergency related to COVID 19. - April 13, 2020 Postponement of 2019 Benefit Year HHS-operated Risk Adjustment Data Validation (HHS-RADV)