Nevada Consumer Assistance
CAP Resource
The Office of the Consumer Health Advocate (OCHA) offers help with health insurance questions or problems. You can contact them at 888-333-1597 for additional information.
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Find Answers and Help
The agencies listed below can help you understand your rights, access benefits, and answer your questions about different types of coverage.
If you have questions about insurance you bought for yourself and/or your family or you have insurance provided by an employer who does business only in Nevada, contact:
Office of the Consumer Health Advocate (OCHA)
Address: 7150 Pollock Drive, Las Vegas, NV 89119
Phone: 888-333-1597
Email: cha@govcha.nv.gov
Website: adsd.nv.gov/Programs/CHA/Office_for_Consumer_Health_Assistance_(OCHA)/?csrt=8893709425296867006
Local consumer assistance: 702-486-3587
If you have a hard time affording health coverage and you have questions about eligibility for Medicaid or about current Medicaid benefits, go to:
Nevada Department of Health and Human Services (Medicaid)
Phone: 800-992-0900
Website: dhcfp.nv.gov/
To apply: accessnevada.nv.gov/public/landing-page
If you are not eligible for Medicaid, your child may still be eligible for the Children’s Health Insurance Program. For questions about eligibility or benefits, go to:
Nevada Check Up (Children's Health Insurance Program)
Address: 1000 E. William Street,
Suite 118,
Carson City, NV 89701
Mailing Address: P O Box 847346
Los Angeles, CA 90084-7346
Phone: 775-684-3660
Website: dss.nv.gov/Medical/NCUMAIN/
To apply: accessnevada.nv.gov/public/landing-page
If you have a question, complaint, or dispute regarding insurance you get through a “self-insured” employer (typically a large company or one with locations in multiple states or countries), go to:
U.S. Department of Labor
Employee Benefits Security Administration
200 Constitution Ave., NW
Washington, DC 20210
(866) 444-3272
http://www.askebsa.dol.gov If you are on Medicare and have a question, or if you have a disability or end stage renal disease and want to enroll or find out if you are eligible for Medicare, contact:
State Health Insurance Assistance Program (SHIP)
Aging and Disability Services Division
Administrative Office Address: 3416 Goi Road,
Suite D-132
Carson City, NV 89706
Phone: 800-307-4444
Email: nevadamap@adsd.nv.gov
Website: adsd.nv.gov/Programs/Seniors/Medicare_Assistance_Program_(MAP)/MAP_Prog/
If you are a veteran and have a question or concern about veterans’ health care benefits, go to:
US Department of Veterans Affairs
(877) 222-VETS (8387)
https://www.va.gov/health-care/
If you have questions about your health insurance that are not covered by the above resources, call the Health Insurance Assistance Team of the U.S. Center for Consumer Information and Insurance Oversight at (888) 393-2789.