Virginia Consumer Assistance

Virginia no longer operates a Consumer Assistance Program under the Affordable Care Act. The new consumer protections and benefits of the law still apply to you, however.

The agencies listed below can help you take advantage of some of these new protections and benefits. They can answer your questions about different types of coverage.

If you need health insurance, be sure to check out’s Plan Finder. It will help you find and compare health care coverage options in your area.

If you have questions about insurance you bought for yourself and/or your family or you have insurance provided by an employer who does business only in Virginia, contact:

Virginia State Corporation Commission
Bureau of Insurance
Tyler Building, 1300 East Main Street
Richmond, Virginia 23219
(800) 552-7945 (Virginia only)

If you have a hard time affording health coverage and you have questions about eligibility or current Medicaid benefits, go to:

Department of Social Services
Division of Benefit Programs
801 East Main Street
Richmond, Virginia 23219
(800) 552-3431
(804) 726-7000

Department of Medical Assistance Services
600 East Broad Street
Richmond, Virginia 23219
(804) 786-6145

If you are not eligible for Medicaid, your child may still be eligible for the Children’s Health Insurance Program. For questions about eligibility or benefits, go to:

Family Access to Medical Insurance Security (FAMIS)
Apply at your local Department of Social Services:
(866) 873-2647
TDD: (888) 221-1590

If you have a question, complaint, or dispute regarding insurance you get through a “self-insured” employer (typically a large company or one with locations in multiple states or countries), go to:

U.S. Department of Labor
Employee Benefits Security Administration
200 Constitution Avenue, NW
Washington, DC 20210
(866) 4-USA-DOL ((866) 487-2365)

Washington District Office
1335 East-West Highway, Suite 200
Silver Spring, Maryland 20910
(202) 693-8700

If you are on Medicare and have a question, or if you have a disability or end stage renal disease and want to enroll or find out if you are eligible for Medicare, contact:

Virginia Insurance Counseling and Assistance Program (VICAP)
Division for the Aging

Department for Aging and Rehabilitative Services
1610 Forest Avenue, Suite 100
Henrico, VA 23229
(804) 662-9333

If you are a veteran and have a question or concern about veterans’ health care benefits, go to:

US Department of Veterans Affairs
(877) 222-VETS (8387)

If you have questions about your health insurance that are not covered by the above resources, call the Health Insurance Assistance Team of the U.S. Center for Consumer Information and Insurance Oversight at (888) 393-2789.


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