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The Centers for Medicare & Medicaid Services (CMS) has developed two web-based training (WBT) courses.  The courses are:

  • Part C Organization Determinations, Appeals, and Grievances, and
  • Part D Coverage Determinations, Appeals, and Grievances.

Specifically, the courses include:  

  • A pre-assessment;
  • Part C and Part D definitions;
  • Requirements for Part C organization determinations, reconsiderations, and grievances;
  • Requirements for Part D coverage determinations, redeterminations, and grievances;
  • Common audit findings and frequently asked questions;
  • A post-assessment knowledge check and certificate of completion; and
  • The opportunity to earn Continuing Education (CE) Credits.

CMS recommends that plans identify appropriate personnel in their organizations to review the WBT courses.  These courses are designed for compliance officers, staff involved with initial coverage decisions, appeals and grievances, and customer service representatives.  Although this training is not mandatory, CMS strongly suggests that compliance officers incorporate these courses into their existing in-house training protocols and use the certificate to track course completion within their organizations.  

Each course takes approximately 60 minutes to complete.  Both courses were created in conjunction with the Medicare Learning Network (MLN)®.  As such, each WBT course offers:

  • .1 CEU by the International Association for Continuing Education and Training (IACET)
  • 1 AMA PRA Category 1 Credit™ by the Accreditation Council for Continuing Medical Education (ACCME)

Accreditation Statements AMA PRA Category 1 Credit™ is a trademark of the American Medical Association

To access the courses, you will need to register and create an account using the following instructions:  

1. Go to on the CMS website.
2. In the secondary navigation menu, select "Events & Training," then select "Web-Based Training" from the drop down selection.
3. Follow the directions on the page to create a training account.
4. Once your account is activated you may enter the LMS through the MLN® LMS login page.