This web page provides information and updates related to the reconsideration and exception and extension process for the LTCH QRP. You will also find guidelines for submitting reconsiderations requests and requests for exceptions and exemptions.
LTCH QRP: Natural Disaster Protocol
For disasters impacting the Post-Acute Care (PAC) QRPs, a disaster-specific memo will be posted to the Downloads section below with additional information, including impacted counties and quality reporting quarters.
March 27, 2020
Exceptions for LTCH QRP Due to COVID-19 Pandemic
The Centers for Medicare & Medicaid Services (CMS) is granting exceptions for Medicare Quality Reporting Programs (QRPs) for Long-Term Care Hospitals (LTCHs) across the United States and its territories in response to the 2019 Novel Coronavirus (COVID-19) pandemic. More information and additional guidance can be found in the COVID-19 Quality Reporting Programs Guidance Memo (PDF) and the LTCH QRP COVID-19 PHE Tip Sheet (PDF).
Reconsideration Request Overview
In the Fiscal Year (FY) 2015 Inpatient Prospective Payment System (IPPS)/LTCH Prospective Payment System (LTCH PPS) Final Rule (79 FR 50317 through 50318), the Centers for Medicare & Medicaid Services (CMS) finalized the LTCH QRP Reconsideration and Exception and Extension requirements. In the FY 2019 IPPS/LTCH PPS Final Rule (83 FR 41633 through 41634), CMS expanded the methods by which LTCHs would be notified of non-compliance with the LTCH QRP requirements for a program year. Any LTCH determined to be out of compliance with the LTCH QRP requirements may be subject to a two percentage (2%) point reduction in their Annual Update (i.e., Annual Payment Update [APU]).
Any LTCH determined to be non-compliant will receive a letter of notification from their Medicare Administrative Contractor (MAC), which will include instructions for requesting reconsideration of this decision. All Medicare-certified LTCH compliance letters will be distributed through at least one of the following notification methods: the Non-Compliance Notification folders within the Internet Quality Improvement and Evaluation System (iQIES), the United States Postal Service (USPS), or via an e-mail from the LTCH's MAC.
This letter also includes the reason(s) for failing APU compliance. News and updates may be found on the Quality Improvement and Evaluation System (QIES) Technical Support Office (QTSO) web page. Providers will be notified regarding the specific method of communication through an announcement on this web page posted annually following the May 15th data submission deadline and prior to the distribution of the initial notices of non-compliance determination in late spring/early summer. Messaging will include the method of communication for the notices, instructions for sending a reconsideration request, and the final deadline for submitting the request.
What is Reconsideration?
Reconsideration is a request for a review of the initial CMS compliance determination for a given LTCH for a given FY.
When Would an LTCH Submit a Reconsideration Request?
LTCHs may file for reconsideration if they believe the finding of non-compliance is an error, or they have evidence of the impact of extraordinary circumstances that prevented timely submission of data.
Important Note: A request for reconsideration due to a deficiency in the LTCH reporting of data as required in the LTCH QRP due to a disaster is separate and aside from the waiver requirements and purposes pursuant to 42 CFR §412.560.
Reconsideration Request Process
To apply for reconsideration, the LTCH must first receive a CMS letter of non-compliance. An LTCH disagreeing with the compliance determination and the impending payment reduction decision may submit a request for reconsideration to CMS within thirty (30) days from the date at the top of the non-compliance notification letter. CMS will not accept any requests submitted after the thirty (30) day deadline.
Create a Reconsideration Request
Please note: The only method for submitting reconsideration requests is via email. Requests submitted by any other means will not be reviewed for reconsideration.
LTCHs are required to submit their request to CMS via email with the subject line: “LTCH ACA 3004 Reconsideration Request” and include the LTCH CMS Certification Number (CCN) (e.g., LTCH ACA 3004 Reconsideration Request, XXXXXX). The request must be sent to the following email address: LTCHQRPReconsiderations@cms.hhs.gov.
The email request must include the following information:
- LTCH CCN
- LTCH Business Name
- LTCH Business Address
- CEO or CEO-designated representative contact information including name, email address, telephone number, and physical mailing address, i.e. not a post office box
- CMS identified reason(s) for non-compliance from the non-compliance notification letter
- Information supporting the LTCH belief that the non-compliance finding is an error, or evidence of the impact of extraordinary circumstances that prevented timely submission of data
The request for reconsideration must be accompanied by supporting documentation demonstrating compliance. CMS will not review requests that fail to provide the necessary documentation nor accept any files that are larger than 20 MB (megabytes). Supporting documentation may include any or all of the following:
- Proof of submission
- Email communications
- Data submission reports from iQIES
- Data submission reports from the National Healthcare Safety Network (NHSN)
- Proof of previous waiver approvals (including disaster exceptions/exemptions)
- Notification of the CCN activation letter to prove that the CCN was not activated by the end of the reporting quarter
- Other documentation supporting the rationale for seeking reconsideration
Never include patient information (i.e., protected health information [PHI], patient identifiable information [PII], or other Health Insurance Portability and Accountability Act [HIPAA] violation) in the documentation being submitted to the Centers for Medicare & Medicaid Services (CMS) for review. Submitting patient-level data or PHI/PII may be a violation of your facilities’ policies and procedures as well as a violation of federal regulations (that is, HIPAA).
Any documentation submitted for review that includes PHI or PII will not be accepted or reviewed for reconsideration. Please redact any PHI/PII prior to sending. If any of the documents included in a reconsideration request contain PHI/PII, the entire request will be rejected.
Review Data Submission Requirements
Please refer to the LTCH Quality Reporting Data Submission Deadlines web page for more information about data submission requirements.
Reconsideration Request Process Timeline
Below is the estimated reconsideration process timeline for payment determination:
- June – July: CMS issues notices of non-compliance to LTCHs that failed to meet quality reporting requirements via a letter sent using at least one of the following methods:
- The Internet Quality Improvement and Evaluation System (iQIES)
- The United States Postal Service (USPS)
- The Medicare Administrative Contractor (MAC)
- July – August: Reconsideration requests are due to CMS by the date indicated on the notification of non-compliance from CMS.
- July – August: CMS provides an email acknowledgment within five (5) business days upon receipt of reconsideration request.
- Please Note: The LTCHQRPReconsiderations@cms.hhs.gov email account will send an auto-reply upon receipt of your email. This email auto-reply is not the CMS acknowledgment of receipt. If you do not receive a follow-up acknowledgment of receipt within five (5) business days, please resubmit your request.
- September: LTCHs are notified of the agency’s decision on the reconsideration requests via a letter from the MACs and CMS.
- October: Annual Payment Update (APU) penalty will be imposed on all providers found to be non-compliant with quality reporting requirements.
Filing an Appeal
Long-Term Care Hospitals (LTCHs) dissatisfied with the reconsideration ruling may file a claim under 42 CFR Part 405, Subpart R (a Provider Reimbursement Review Board [PRRB] appeal). Details are available on the PRRB Review Instructions web page. You must follow the instructions listed on that website to file with the PRRB.
If the amount in controversy is at least $1,000, but less than $10,000, then Federal Specialized Services (“FSS”) will manage the dispute as an Intermediary Hearing. Requests for an Intermediary Hearing should be sent electronically to email@example.com.
Exception and Extension
Exception and Extension Requests Overview
The Centers for Medicare & Medicaid Services (CMS) provides Long-Term Care Hospitals (LTCHs) an opportunity to request an exception or extension from the program’s reporting requirements in the event they were unable to submit quality data due to extraordinary circumstances beyond their control. LTCHs affected by a natural or man-made disaster or other extraordinary circumstances may request an exception and extension by filing a Request for Reconsideration Due to Disaster or Extraordinary Circumstance.
Submission of Exception and Extension Process in Cases of Disaster or Extraordinary Circumstances
All LTCHs requesting an exception or extension must submit the request within ninety (90) days of the event. CMS may grant the exception or extension for one or more quarters. CMS may also grant the exception and extension to LTCHs that have not requested one when an extraordinary circumstance, such as an act of nature, affects an entire region or locale. CMS will communicate through routine channels when such determination is made.
LTCHs must request an exception or extension via email with the subject line “Disaster Exception or Extension Request” and send it to LTCHQRPReconsiderations@cms.hhs.gov. The email must include the following information:
- LTCH CMS Certification Number (CCN)
- LTCH Business Name
- LTCH Business Address
- CEO or CEO-designated personnel contact information including name, email address, telephone number, and physical mailing address, i.e. not a post-office box
- Description of the event (examples provided above) associated with the reason for requesting the exception and extension
- A date when the LTCH believes that it will again be able to submit LTCH QRP data and a justification for the proposed date
- Any other documentation supporting the rationale for seeking the exception and extension
Response from CMS
CMS will provide a written acknowledgment upon receipt of the exception and extension request. CMS will notify the CEO or CEO-designated contact provided in the request with the decision via email.
For additional assistance, LTCHs may submit questions related to the reconsideration or exception and extension request to: LTCHQRPReconsiderations@cms.hhs.gov.