QASP Provider Customer Service Program
QASP Provider Customer Service Program
What is measured?
The Provider Customer Service Program QASP standards measure accuracy and timeliness of responses to both written and telephone inquiries; customer satisfaction with the MAC’s website; and quality assurance monitoring.
Performance Data
|
Fiscal Year |
Average QASP Score |
Low |
Median |
High |
|---|---|---|---|---|
|
2017 |
91% |
45% |
100% |
100% |
|
2018 |
91% |
45% |
100% |
100% |
|
2019 |
98% | 85% | 100% | 100% |
Trends and Observations
An overall positive trend can be observed from Fiscal Year 2017 – 2019. Specifically, there has been an overall increase of seven points (7% increase) since 2017.
Page Last Modified:
09/10/2024 06:06 PM