QASP Provider Customer Service Program
What is measured?
The Provider Customer Service Program QASP standards measure accuracy and timeliness of responses to both written and telephone inquiries; customer satisfaction with the MAC’s website; and quality assurance monitoring.
Performance Data
|
Fiscal Year |
Average QASP Score |
Low |
Median |
High |
|---|---|---|---|---|
|
2017 |
91% |
45% |
100% |
100% |
|
2018 |
91% |
45% |
100% |
100% |
|
2019 |
98% | 85% | 100% | 100% |
Trends and Observations
An overall positive trend can be observed from Fiscal Year 2017 – 2019. Specifically, there has been an overall increase of seven points (7% increase) since 2017.
Page Last Modified:
09/10/2024 06:06 PM