Florida Consumer Assistance

Florida’s participation in the federal Consumer Assistance Program grant was completed in August 2013, but Florida continues to provide assistance to consumers with health insurance questions or problems. The new consumer protections and benefits of the Affordable Care Act still apply to you.

The agencies listed below can help you take advantage of some of these new protections and benefits and they can answer your questions about different types of coverage.

If you need health insurance, be sure to check out HealthCare.gov’s Plan Finder. It will help you find and compare health care coverage options in your area.

If you have questions about insurance you bought for yourself and/or your family or you have insurance provided by an employer who does business only in Florida, contact:

Florida Office of Insurance Regulation
Send consumer questions/complaints to:
Florida Department of Financial Services
Division of Consumer Services
200 East Gaines Street
Tallahassee, FL 32399-4288
(877) MY-FL-CFO ((877) 693-5236)
Out of State Callers: (850) 413-3089
TDD Line: (800) 640-0886

If you have a hard time affording health coverage and you have questions about eligibility or current Medicaid benefits, go to:

ACCESS (Florida Medicaid Program)
Florida Department of Children and Families
1317 Winewood Boulevard
Building 1, Room 202
Tallahassee, Florida 32399-0700
(866) 762-2237

If you are not eligible for Medicaid, your child may still be eligible for the Children’s Health Insurance Program. For questions about eligibility or benefits, go to: 

Florida KidCare (Florida Children’s Health Insurance Program)
Children’s Health Insurance Program
Street Address:
Healthy Kids and Florida KidCare
661 East Jefferson Street, 2nd Floor
Tallahassee, FL 32301

Mailing Address:
Florida KidCare
P.O. Box 980
Tallahassee, FL 32302-0980
(888) 540-5437
(877) 316-8748

If you have a question, complaint, or dispute regarding insurance you get through a “self-insured”  employer (typically a large company or one with locations in multiple states or countries), go to: 

U.S. Department of Labor
Employee Benefits Security Administration
200 Constitution Ave., NW
Washington, DC 20210
(866) 4-USA-DOL (866-487-2365)

If you are on Medicare and have a question, or if you have a disability or end stage renal disease and want to enroll or find out if you are eligible for Medicare, contact: 

Serving Health Insurance Needs of Elders (SHINE)
Toll Free: (800) 963-5337
Local: (850) 414-2060

If you are a veteran and have a question or concern about veterans’ health care benefits, go to: 

US Department of Veterans Affairs
(877) 222-VETS (8387)

If you have questions about your health insurance that are not covered by the above resources, call the Health Insurance Assistance Team of the U.S. Center for Consumer Information and Insurance Oversight at (888) 393-2789.

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