Massachusetts Consumer Assistance
Massachusetts's participation in the federal Consumer Assistance Program grant has completed, however, the Massachusetts Division of Insurance continues to provide assistance to consumers with health insurance questions or problems. You can contact them at 1-877-563-4467.
The agencies listed below can help you take advantage of some of these protections and benefits and they can answer your questions about different types of coverage.
If you need health insurance, be sure to check out HealthCare.gov’s Plan Finder. It will help you find and compare health care coverage options in your area.
If you have questions about insurance you bought for yourself and/or your family or you have insurance provided by an employer who does business only in Massachusetts, contact:
Massachusetts Division of Insurance
Customer Services Division
1000 Washington Street, Suite 810
Boston, MA 02118
If you have a hard time affording health coverage and you have questions about eligibility for Medicaid or about current Medicaid benefits, go to:
Massachusetts Department of Human Services
TTY: (800) 497-4648
If you are not eligible for Medicaid, your child may still be eligible for the Children’s Health Insurance Program. For questions about eligibility or benefits, go to:
Children’s Medical Security Plan
TTY: )800) 497-4648
If you have a question, complaint, or dispute regarding insurance you get through a “self-insured” employer (typically a large company or one with locations in multiple states or countries), go to:
U.S. Department of Labor
Employee Benefits Security Administration
200 Constitution Ave., NW
Washington, DC 20210
If you are on Medicare and have a question, or if you have a disability or end stage renal disease and want to enroll or find out if you are eligible for Medicare, contact:
Serving the Health Information Needs of Everyone (SHINE)
If you are a veteran and have a question or concern about veterans’ health care benefits, go to:
US Department of Veterans Affairs
(877) 222-VETS (8387)
If you have questions about your health insurance that are not covered by the above resources, call the Health Insurance Assistance Team of the U.S. Center for Consumer Information and Insurance Oversight at (888) 393-2789.