Ohio Health Insurance Consumer Help

Ohio does not operate a Consumer Assistance Program under the Affordable Care Act. The new consumer protections and benefits of the law still apply to you.

The agencies listed below can help you take advantage of some of these new protections and benefits. They can answer your questions about different types of coverage.

If you need health insurance, be sure to check out HealthCare.gov’s Plan Finder.  It will help you find and compare health care coverage options in your area.

If you have questions about insurance you bought for yourself or your family, or you have insurance provided by an employer who does business only in Ohio, contact:

Ohio Department of Insurance
Street Address:

50 W. Town Street
Third Floor - Suite 300  
Columbus, OH 43215
(614) 644-2658
Toll-Free: (800) 686-1526
TDD: (614) 644-3745

If you have a hard time affording health coverage and have questions about Medicaid eligibility or benefits, go to:   

Ohio Department of Job and Family Services (Medicaid program)
Street Address:
30 E. Broad Street, 32nd Floor
Columbus, OH 43215
Toll-Free: (800) 324-8680

If you are not eligible for Medicaid, your child may still be eligible for the Children’s Health Insurance Program. For questions about eligibility or benefits, go to:  

Ohio’s Healthy Start: Children’s Health Insurance Program (CHIP)
Toll-Free: (800) 324-8680

If you have a question, complaint, or dispute regarding insurance you get through a “self-insured” employer (usually a large company or one with locations in multiple states or countries), go to:  

U.S.Department of Labor
Employee Benefits Security Administration
200 Constitution Ave., NW
Washington, DC 20210
Toll-Free: (866) 4-USA-DOL ((866) 487-2365)

If you are on Medicare and have a question, or if you have a disability or end stage renal disease and want to enroll or find out if you are eligible for Medicare, contact:  

Ohio Senior Health Insurance Information Program (OSHIP)
Toll-Free: (800) 686-1578

If you are a veteran and have a question or concern about veterans’ health care benefits, go to:  

US Department of Veterans Affairs
Toll-Free: (877) 222-VETS (8387)

If you have questions about your health insurance that are not covered by the above resources, call the Health Insurance Assistance Team of the U.S. Center for Consumer Information and Insurance Oversight at (888) 393-2789.


Back to Map