Virgin Islands Consumer Assistance

Virgin Island's participation in the federal Consumer Assistance Program grant has completed, however, the Division of  Banking and Insurance continues to provide assistance to consumers with health insurance questions or problems. You can contact them at (340) 773-6449.

The agencies listed below can help you take advantage of some of these protections and benefits and they can answer your questions about different types of coverage.

If you need health insurance, be sure to check out’s Plan Finder. It will help you find and compare health care coverage options in your area.

If you have questions about insurance you bought for yourself and/or your family or you have insurance provided by an employer who does business only in the Virgin Island, contact:

US Virgin Islands Division of Banking and Insurance (St. Croix)
1131 King Street, Suite 101
St. Croix, VI 00820
(340) 773-6459

U.S. Virgin Islands Division of Banking and Insurance (St. Thomas)
55049 Kongens Gade
St. Thomas, Virgin Islands 00802

If you have a hard time affording health coverage and you have questions about eligibility for Medicaid or about current Medicaid benefits, go to:

Department of Human Services - St. Thomas
1303 Hospital Ground Knud Hansen Complex Building A
St. Thomas, VI 00802
Phone: (340) 774-0930

Department of Human Services - St. Croix
3011 Golden Rock Christiansted
St. Croix, VI 00820
(340) 718-2980

Department of Human Services - St. John
St. John, VI
(340) 776-6334

If you have a question, complaint, or dispute regarding insurance you get through a “self-insured” employer (typically a large company or one with locations in multiple states or countries), go to:

U.S. Department of Labor
Employee Benefits Security Administration
200 Constitution Ave., NW
Washington, DC 20210
(866) 444-3272

If you are on Medicare and have a question, or if you have a disability or end stage renal disease and want to enroll or find out if you are eligible for Medicare, contact:

TTY: 1-877-486-2048

If you are a veteran and have a question or concern about veterans’ health care benefits, go to:

US Department of Veterans Affairs
(877) 222-VETS (8387)

If you have questions about your health insurance that are not covered by the above resources, call the Health Insurance Assistance Team of the U.S. Center for Consumer Information and Insurance Oversight at (888) 393-2789.

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