Your situation: You got a ground ambulance bill


This action plan applies to you if: 

  • You got an unexpected medical bill
  • You used health insurance
  • You were taken to the hospital in a ground ambulance and you're being charged for that service


Not your situation?

Answer a few questions, and we’ll get you to the right place.

Get a different action plan for your bill


Action Plan

Your ground ambulance provider may be able to lower the cost of your bill or set up a payment plan.


Learn about your rights.

As of November 15, 2021, 10 states have ground ambulance billing protections:

  • Colorado
  • Delaware
  • Florida
  • Illinois
  • Maine
  • Maryland
  • New York
  • Ohio
  • Vermont
  • West Virginia

Call the ground ambulance provider if they billed you for service in one of those states.

Tell them that you're aware of “surprise billing rules” (protections from unexpected out-of-network bills) for ground ambulance services. They may be able to reduce your bill.


Ask for a lower bill.

Providers (or their billing departments) can sometimes lower the price. They may also offer payment plans. Talk to your provider to learn about your options.

Get tips for talking to your provider


Get help from outside resources.  

Here are other resources to help you resolve your issue:


Consumer Assistance Programs

Consumer Assistance Programs may be able to give you advice for your specific case in the state you got care. 

Find a Consumer Assistance Program in your state on


Patient advocates

Patient advocates can handle medical billing issues on your behalf.  

Find out how patient advocates can help you


Friends and family

Consider asking a loved one for help. They can advocate on your behalf if you're feeling sick or overwhelmed. 


Call the No Surprises Help Desk

Get answers about the No Surprises Act. We can help you in English, Spanish, and over 350 other languages.