Action Plan: Ground ambulance bill
Your situation: You got a ground ambulance bill
This action plan applies to you if:
- You got an unexpected medical bill
- You used health insurance
- You were taken to the hospital in a ground ambulance and you’re being charged for that service
Not your situation?
Answer a few questions, and we’ll get you to the right place.
Action Plan
Your ground ambulance provider may be able to lower the cost of your bill or set up a payment plan.
Learn about your rights.
As of November 15, 2021, 10 states have ground ambulance billing protections:
- Colorado
- Delaware
- Florida
- Illinois
- Maine
- Maryland
- New York
- Ohio
- Vermont
- West Virginia
Call the ground ambulance provider if they billed you for service in one of those states.
Tell them that you're aware of “surprise billing rules” (protections from unexpected out-of-network bills) for ground ambulance services. They may be able to reduce your bill.
Ask for a lower bill.
Providers (or their billing departments) can sometimes lower the price. They may also offer payment plans. Talk to your provider to learn about your options.
Get tips for talking to your provider
Get help from outside resources.
Here are other resources to help you resolve your issue:
Consumer Assistance Programs
Consumer Assistance Programs may be able to give you advice for your specific case in the state you got care.
Patient advocates
Patient advocates can handle medical billing issues on your behalf.
Friends and family
Consider asking a loved one for help. They can advocate on your behalf if you're feeling sick or overwhelmed.
Call the No Surprises Help Desk
Get answers about the No Surprises Act. We can help you in English, Spanish, and over 350 other languages.
Still have questions? Find the answers you need in a way that works for you.
Call the No Surprises Help Desk
Get answers about the No Surprises Act. Call our Help Desk at 1-800-985-3059. We can help you in English, Spanish and over 350 other languages.
Find a patient advocate near you
Patient advocates can help you navigate the healthcare system. Work with an advocate to get the care and resources you need.
Page Last Modified:
08/21/2026 08:57 AM