Award Fee Beneficiary Inquiries
Award Fee Beneficiary Inquiries
What is measured?
This metric measured the MAC’s timeliness of responses to complex inquiries forwarded from 1-800-Medicare/Beneficiary Contact Center (BCC) or from CMS Regional Offices. The award fee criterion measures the percent of inquiries responded to in 10 days. The years that are shown are 2008-2013.
Performance Data
|
Fiscal Year |
Average Percentage Performance |
Low |
High |
|---|---|---|---|
|
2008 |
61.0% |
10% |
99% |
|
2009 |
72.8% |
4% |
100% |
|
2010 |
86.0% |
12% |
100% |
|
2011 |
89.8% |
42% |
100% |
|
2012 |
95.0% |
61% |
100% |
|
2013 |
95.3% |
80% |
100% |
Trends and Observations
An overall positive trend in average performance can be observed for the 5 years measured. The lowest score measured has also increased consistently over the past 5 years, from 10% in 2008, to 80% in 2013. From 2008 - 2013, there has been a 34 percentage point increase in the timeliness of inquiries responded to in 10 days.
Page Last Modified:
09/10/2024 06:06 PM