| Application (Help Desk Name) |
Phone | E-mail/URl |
|---|---|---|
|
4Innovation (4i) |
1 (888) 734- 6433 For ACO REACH Model: Select Option 1, then Option 3 Kidney Care Choices (KCC) Model: Select Option 1, then Option 5 Primary Care First (PCF) Model: Select Option 1, then Option 6 |
For questions related to the ACO REACH model, please email:
For questions related to the KCC model, please email:
For questions related to the PCF model, please email: PCFTechnicalSupport@cms.hhs.gov
For questions related to the ETC model, please email:
For questions related to the VT APM model, please email: |
|
Acumen Web Portal - FISMA (Acumen Help Desk) |
N/A | website_support@acumenllc.com |
|
Agent Broker Marketplace Support (Agent/Broker Help Desk) |
N/A |
|
|
Accountable Care Organization Management System (ACO-MS) (ACO Business Operations Support Center (ABOSC)) |
1 (888) 734 - 6433, Option 2 | SharedSavingsProgram@cms.hhs.gov |
|
The Benefits Coordination & Recovery System (BCRS) (COB&R Help Desk) |
N/A |
|
|
CMS Acquisition Lifecycle Management (CALM) (CALM Help Desk) |
N/A | calm_help@cms.hhs.gov |
|
Chronic Condition Warehouse (CCW Help Desk) |
1 (866) 766 - 1915 |
|
|
CCIIO Enrollment Resolution and Reconciliation System (CERRS) (Support Services Help Desk) |
(703) 206 - 6199 |
|
|
Centers for Program Integrity (CPI) Application Programming Interface (API) Development Platform (CPI API Help Desk) |
(410) 597 - 4222 | CPIAPIGateway@cms.hhs.gov |
|
Centers for Program Integrity (CPI) Law Enforcement (LE) View (CPI LE View Help Desk) |
(410) 597 - 4222 | CPILEView@cms.hhs.gov |
|
Centers for Program Integrity (CPI) Application Programming Interface (API) Onboarding (CPI API Help Desk) |
(410) 597 - 4222 | CPIAPIGateway@cms.hhs.gov |
|
CERRS PowerBI (Support Services Help Desk) |
(703) 206 - 6199 | helpdesk@cognosante.com |
|
CMSART - ARTS tool only (CMSART Help Desk) |
N/A | |
|
Coordination of Benefits (COB) (MAPD Help Desk) |
1 (800) 927 - 8069 |
|
|
Competitive Bidding Implementation Carrier (Connexion) (CBIC Help Desk) |
1 (877) 577 - 5331 |
|
|
Durable Medical Equipment, Prosthetics, Orthotics & Supplies (DMEPOS) Bidding System (DBidS) (CBIC Help Desk) |
1 (877) 577 - 5331 |
|
|
Data Exchange System (DEX) (DEX Support Desk) |
N/A | dexsupport@cms.hhs.gov |
|
Disproportionate Share Hospital (DSH) (DSH Help Desk) |
N/A | dshquestions@cms.hhs.gov |
|
EDA Sandbox Data Platform (EDA Sandbox) (Support Services Help Desk) |
1 (855) 267 - 1515 |
|
|
Electronic Correspondence Referral System (ECRS) (ECRS Help Desk) |
(646) 458 - 6740 |
|
|
Eligibility and Enrollment Medicare Online (ELMO) (MAPD Help Desk) |
1 (800) 927 - 8069 |
|
|
Enterprise Privacy Policy Engine (EPPE) (EPPE Help Desk) |
1 (844) 377 - 3382 |
|
|
Enterprise User Data Catalog (EUDC) (EUDC Help Desk) |
N/A | EUDCTeam@cms.hhs.gov |
|
Electronic Retroactive Processing Transmission (eRPT) (MAPD Help Desk) |
1 (800) 927 - 8069 |
|
|
Eligibility Support Desktop (ESD) (SERCO Help Desk) |
N/A | helpdesk@serco-na.com |
|
Enterprise User Administration (EUA) Applications (Marketplace Service Desk) |
1 (855) 267 - 1515 |
|
|
First Coast Service Options’ Internet Portal (FCSO) (FCSO Help Desk) |
1 (855) 416 - 4199 |
|
|
Fee For Service Data Collection System (FFSDCS) (CLFS Help Desk , ASP Help Desk & GADCS Help Desk) |
1 (844) 876 - 0765 |
|
|
Gentran (Gentran Help Desk) |
N/A |
|
|
Healthcare Effectiveness Data & Information Set (HEDIS) Patient Level Detail (PLD) (HEDIS PLD Help Desk) |
1 (833) 760-2116 | HEDISPLD_Helpdesk@cms.hhs.gov |
|
Health Insurance Casework System (HICS) (Marketplace Service Desk) |
1 (855) 267 - 1515 |
|
|
Health Insurance Portability and Accountability Act (HIPAA) Eligibility Transaction System (HETS) Desktop Application (HDT) (MCARE Help Desk) |
(866) 324-7315 |
|
|
Health Insurance Oversight System (HIOS) (Marketplace Service Desk) |
1 (855) 267 - 1515 |
|
|
Information Technology Cybersecurity and Privacy Computer Based Training (ITSP CBT) (CBT Help Desk) |
N/A | CMS CBT Support |
| Accountable Health Communities
(AHC Help Desk) |
1 (844) 711-2664, Option 4 |
|
|
Bundled Payment for Care Improvement Advanced (BPCI Advanced Help Desk)
|
N/A | BPCIAdvanced@cms.hhs.gov |
|
Comprehensive Care for Joint Replacement (CJR Help Desk)
|
1 (844) 711-2664 | CJRSupport@cms.hhs.gov |
|
Expanded Data Feedback Reporting (EDFR Help Desk)
|
1 (888) 734-6433, Option 6 | N/A |
|
Emergency Triage, Treat, and Transport (ET3 Help Desk)
|
1 (844) 711-2664 | ET3Model@cms.hhs.gov |
|
Health Plan Innovation (HPI Help Desk)
|
1 (844) 474-3375 | HPI_PORTAL_Support@cms.hhs.gov |
|
Integrated Care for Kids (InCK Help Desk)
|
N/A | HealthyChildrenAndYouth@cms.hhs.gov |
| Maryland Primary Care Program
(MDPCP Help Desk) |
N/A | marylandmodel@cms.hhs.gov |
|
Maternal Opioid Misuse (MOM Help Desk)
|
N/A | MOMModel@cms.hhs.gov |
| Oncology Care Model
(OCM Help Desk) |
1 (844) 711-2664, Option 2 | OCMSupport@cms.hhs.gov |
| Primary Care First (PCF)
(PCF Help Desk) |
1 (888) 517-7753 | PCF@telligen.com |
|
Internet Server TIBCO (ISV) (ISV Help Desk) |
(410) 786 - 2580 |
|
|
Medicaid and CHIP Financial System (MACFin) (MACFin Help Desk) |
1 (833) 879 - 6075 | MACFinHelpDesk@DCCA.com |
|
Medicaid and CHIP Program Systems (MACPro) (MACPro Help Desk) |
1 (833) 228 - 2540 |
|
| Medicaid Drug Programs
(MDP IDM Help Desk) |
1 (833) 637 - 6370 | MDP-Helpdesk@Softrams.com |
|
MACPro-Electronic Advanced Planning Document System (MACPro-EAPD) (MACPro-EAPD Help Desk) |
N/A |
CMS Slack Channel: #eapd-user-support |
|
MACPro Data Collection Tool - Children's Health Insurance Program (CHIP) Annual Report Template System (MDCT - CARTS) (CARTS Help Desk) |
N/A | mdct_help@cms.hhs.gov |
|
MACPro - Quality Measures (MDCT-QMR) (MDCT Help Desk) |
N/A | mdct_help@cms.hhs.gov |
|
MACPro Data Collection Tool - Statistical Enrollment Data System (MDCT - SEDS) (MDCT Help Desk) |
N/A | mdct_help@cms.hhs.gov |
|
Master Data Management (MDM) Enterprise Data Lake (EDL) Privacera (EDL Privacera Support) |
N/A | EDLTeam@cms.hhs.gov |
|
Master Data Management (MDM) Enterprise Data Lake (EDL) Databricks (MDM Operations Support) |
N/A | mdmsupport@npss-inc.com |
|
Master Data Management (MDM) Novetta (Novetta Support Team) |
N/A | emdmsupport@npss-inc.com |
|
MAC/CMS Data Exchange (MDX) Portal (MDX Help Desk) |
N/A | MDX_Helpdesk@cms.hhs.gov |
|
Medicare Appeals System (MAS) (MAS Help Desk) |
703-227-4080 | MAS_Application_Support@cms.hhs.gov |
|
MARx - Medicare Advantage & Prescription Drug System (MAPD Help Desk) |
1 (800) 927 - 8069 |
|
|
Managed Care Review (MCR) (MCR Help Desk) |
N/A | |
|
Marketplace Change Utility (MCU) (Marketplace Service Desk) |
1 (855) 267 - 1515 |
|
|
Medicare Exclusion Database (MED) (EUS Help Desk) |
1 (866) 484 - 8049 1 (866) 523 - 4759 |
|
|
Marketplace Learning Management System (MLMS) (MLMS Help Desk) |
N/A |
|
|
Marketplace Project Startup - Enhanced Direct Enrollment (MaPS EDE) (Marketplace Service Desk) |
1 (855) 267 - 1515 |
EDE Agents/Brokers should contact Marketplace Service Desk (if EDE partner is not able to provide support). |
|
Multidimensional Insurance Data Analytics System Databricks (MIDAS Databricks) (MIDAS Support) |
N/A | MIDAS_support@spaksoftcorp.com |
|
Multidimensional Insurance Data Analytics System Data Catalog (MIDAS Data Catalog) (MIDAS Support) |
N/A | MIDAS_support@sparksoftcorp.com |
|
Multidimensional Insurance Data Analytics System Gateway (MIDAS Gateway) (MIDAS Support) |
N/A | MIDAS_support@sparksoftcorp.com |
|
Multidimensional Insurance Data Analytics System Redash (MIDAS Redash) (MIDAS Support) |
N/A | MIDAS_support@sparksoftcorp.com |
|
Multidimensional Insurance Data Analytics System QuickSight (MIDAS QuickSight) (MIDAS Support) |
N/A | MIDAS_support@sparksoftcorp.com |
|
Multidimensional Insurance Data Analytics System SAS Web (MIDAS SAS Web) (MIDAS Support) |
N/A | MIDAS_support@sparksoftcorp.com |
|
Novitasphere (Novitas Help Desk) |
1 (855) 880 - 8424 |
Novitaspherehelp@novitas-solutions.com |
|
Organizational Cloud Economics and Analytics Nexus (OCEAN) (Marketplace Service Desk) |
1 (855) 267 - 1515 |
|
|
OneMAC (OneMAC Help Desk) |
1 (833) 228 - 2540 |
OneMAC_Helpdesk@cms.hhs.gov |
|
Open Payments (OP) (Open Payments Help Desk) |
1 (855) 326 - 8366 |
|
|
Performance Metrics Database & Analytics System - Medicaid 1115 Demonstrations (PMDA) (PMDA Section 1115 Help Desk) |
(443) 775 - 3226 |
|
|
CMS Preclusion List (EUS Help Desk) |
(866) 484 - 8049 (866) 523 - 4759 |
eussupport@cgi.com |
|
Payment Recovery Information System (PRIS) Plan Portal (MAPD Help Desk) |
(800) 927-8069 | PRIS_PMPP_Support@cms.hhs.gov |
|
Provider Statistical and Reimbursement / System for Tracking Audit and Reimbursement (PS&R/STAR) (EUS Help Desk) |
(866) 484 - 8049 (866) 523 - 4759 |
|
|
Quality Health Plan (QHP) Enrollee Satisfaction Survey (ESS) (QHP Survey Help Desk) |
N/A | QHP_Survey@air.org |
|
QualityNet Help Desk (General Help Desk for CCSQ Applications) |
1 (866) 288 - 8912 | |
|
Internet Quality Improvement and Evaluation System (iQIES) (iQIES Help Desk) |
1 (800) 339-9313 | iqies@cms.hhs.gov |
|
Quality Payment Program (QPP) (QPP Help Desk) |
1 (866) 288 - 8292 | QPP@cms.hhs.gov |
|
Quality, Safety & Education Portal (QSEP) (QSEP Help Desk) |
1 (855) 791 - 8900 | helpdesk@qsep.org |
|
CMS Salesforce SEI (CMS SEI Help Desk) |
N/A | |
|
Salesforce (CMS Salesforce Help Desk) |
(888) 734 - 6433, Option 5 |
|
|
System of Exchange Enrollment Data (SEED) (Marketplace Service Desk) |
1 (855) 267 - 1515 | CMS_feps@cms.hhs.gov |
|
State Exchange Resource Tracking System (SERTS) (Marketplace Service Desk) |
1 (855) 267 - 1515 |
|
|
State Exchange Resource Virtual Information System (SERVIS) (Marketplace Service Desk) |
1 (855) 267 - 1515 |
|
|
Transformed Medicaid Statistical Information System (T-MSIS) (T-MSIS Help Desk) |
N/A |
|
|
Unified Case Management (UCM) (UCM Help Desk) |
833-FLD-DESK / (833)353-3375 | |
|
Opportunity to Network and Engage (zONE) (Marketplace Service Desk) |
1 (855) 267 - 1515 |
Tier 1 Help Desk Support
Page Last Modified:
06/02/2023 01:50 PM