FAQs

Frequently Asked Question (FAQ)Answer
What is the URL for accessing HPMS?Both external users and CMS users must access HPMS via the following link: https://hpms.cms.gov.
How do I know when my CMS password is scheduled to expire?CMS passwords must be reset every 60 days. You can reset your CMS password using CMS’ EUA system. You can access EUA over the Internet at https://eua.cms.gov. To change your password, select the "Manage Passwords" tab in EUA and follow the instructions listed on the page. For technical assistance with this process, please contact the CMS IT Service Desk at either 1-800-562-1963 or 410-786-2580. If your account locks and your password must be reset by the CMS IT Service Desk, your password will be reset to the default (i.e., first letter of your last name in upper case, second letter of your last name in lower case, followed by the last six digits of your social security number). You are required to change the default password immediately via EUA. Important Note: The HPMS Help Desk cannot reset or change CMS passwords.
How can I update my name, address, and other personal account information in HPMS?You can update your name, e-mail address, organization, address, phone number, and fax number on the "User Account" tab of the User Account Management page under User Resources. For changes in EUA, you must send an email to hpms_access@cms.hhs.gov.
I cannot log into the HPMS and need to reset my password. Who should I contact?Please contact CMS IT Service Desk at 1-800-562-1963 or 410-786-2580 for assistance with all password issues.
I have already certified my user id, so why do I still keep receiving the ESS warning emails telling me to certify?To check your status, log into EUA at https://eua.cms.gov using your HPMS credentials. Even after being approved, your status may not change right away. Please check your status again after 24 hours. If your status still shows "Due/Pending," please contact the CMS IT Service Desk by phone at 1-800-562-1963 or 410-786-2580 or by email at CMS_IT_Service_Desk@cms.hhs.gov. The CMS IT Service Desk may need to open a trouble ticket in order to manually fix your account.
Can my User ID be reactivated if it's been deactivated or deleted?No. You will have to apply for a new User ID. Please follow the new user instructions found on our CMS.gov webpage here: https://www.cms.gov/about-cms/information-systems/hpms/user-id-process
How do I recertify my CMS user ID to ensure it remains active?

CMS user IDs must be recertified on an annual basis. To recertify, follow the instructions below.

  1. Log into the EUA System Access Certification page at https://eua.cms.gov/eurekify/portal/login using your HPMS credentials.
  2. If you find a certification item on your home screen, select the “Certify” button to proceed. 
  3. Select the check box that appears next to your name.  This action will automatically select the check boxes for all of your associated job codes.
  4. Select the “Keep” button in order to retain access to the selected job codes. 
  5. On the summary page, select the “Submit” button to continue.
  6. On the confirmation pop-up window, select the “X” that appears in the upper right hand corner to complete the system access review step. 

If you have difficulty accessing the site, you must contact the CMS IT Service Desk at 410-786-2580 or 1-800-562-1963.

Why do you need my Social Security Number on the CMS user ID request form?CMS uses the Social Security Number (SSN) as a unique identifier for each user. The last 6 digits of the SSN will be used for your default password. If you maintain your password appropriately by changing your password every 60 days, you will not require a password reset.
Page Last Modified:
03/24/2026 04:18 PM
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