SNF Quality Reporting Reconsideration and Exception & Extension
Skilled Nursing Facility (SNF) Quality Reporting Program (QRP). On this page, you will find guidelines and processes for submitting reconsideration requests and requests for exceptions and exemptions.
SNF QRP: Natural Disaster Protocol
For disasters impacting the Post-Acute Care (PAC) Quality Reporting Programs (QRPs), a disaster-specific memo will be posted to the Downloads section below with additional information, including impacted counties and quality reporting quarters.
March 27, 2020
The Centers for Medicare & Medicaid Services (CMS) is granting exceptions for Medicare Quality Reporting Programs (QRPs) for Skilled Nursing Facilities (SNFs) across the United States and its territories in response to the 2019 Novel Coronavirus (COVID-19) pandemic. More information and additional guidance can be found in the COVID-19 Quality Reporting Programs Guidance Memo (PDF).
Reconsideration Request Overview
In the Skilled Nursing Facility (SNF) Fiscal Year (FY) 2016 Prospective Payment System (PPS) Final Rule (FR) 80 (46427 through 46429), the Centers for Medicare & Medicaid Services (CMS) finalized the SNF Quality Reporting Program (QRP) requirements. Any SNF determined to be non-compliant with the SNF QRP requirements may be subject to a two percentage (2%) point reduction in their Annual Payment Update (APU) beginning fiscal year (FY) 2018 and each subsequent rate year.
Any SNF found non-compliant according to the quality reporting requirements will receive a letter sent through at least one of the following notification methods: The CMS designated data submission system (Certification and Survey Provider Enhanced Reports (CASPER)), the United States Postal Service (USPS); or via an e-mail from the Medicare Administrative Contractor (MAC).
This letter will include instructions for requesting reconsideration of this decision. This letter also includes the reason(s) for failing APU compliance. Instructions to download files in the CMS designated data submission (CASPER) system may be found on the QTSO MDS Reference Manuals webpage. Providers will be notified regarding the specific method of communication through an announcement on this webpage posted annually following the May 15th data submission deadline and prior to the distribution of the initial notices of non-compliance determination in late spring/early summer. Messaging will include the method of communication for the notices, instructions for sending a reconsideration request, and the final deadline for submitting the request.
What is Reconsideration?
Reconsideration is a request for a review of the initial CMS compliance determination for a given SNF, for a given fiscal year (FY).
When Would a SNF Submit a Reconsideration Request?
SNFs may file for reconsideration if they believe the finding of non-compliance is in error, or they have evidence of the impact of extraordinary circumstances which prevented timely submission of data.
Important Note: Any exception or extension requests submitted for purposes of the SNF QRP will apply to that program only, and not to any other program CMS administers for SNFs, such as survey and certification. Minimum Data Set (MDS) requirements, including electronic submission, during Declared Public Health Emergencies can be found at FAQs K–5, K–6, and K–9 in the Declared Public Health Emergencies – All Hazards FAQs (PDF).
Reconsideration Request Process
To apply for reconsideration, the SNF must receive a CMS letter of non-compliance. A SNF disagreeing with the payment reduction decision may submit a request for reconsideration to CMS within thirty (30) days from the date at the top of the non-compliance notification letter distributed electronically using QIES. CMS will not accept any requests submitted after the thirty (30) days deadline.
Please note: The only method for submitting reconsideration requests is via email. Requests submitted by any other means will not be reviewed for reconsideration.
SNFs are required to submit their request to CMS via email with the subject line: “SNF QRP Reconsideration Request” and include the SNF CMS Certification Number (CCN) (e.g., SNF QRP Reconsideration Request, XXXXXX). The request must be sent to the following email address: SNFQRPReconsiderations@cms.hhs.gov.
The email request must contain the following information:
- SNF CMS Certification Number (CCN)
- SNF Name
- SNF Business Address
- CEO or CEO-designated personnel contact information including name, telephone number, email address, and mailing address (the address must be a physical address, not a post office box)
- CMS identified reason(s) for non-compliance from the non-compliance notification letter
- Information supporting the SNF’s belief that either non-compliance is in error, OR evidence of the impact of extraordinary circumstances which prevented timely submission of data
- Request for reconsideration must be accompanied by supporting documentation demonstrating compliance. CMS will be unable to review requests that fail to provide the necessary documentation nor accept any files that are larger than 20 MB (megabytes). Supporting documentation may include any or all of the following:
- Proof of submission
- Email communications
- Data submission reports from the CMS designated data submission system
- Proof of previous waiver approvals (including disaster exceptions/exemptions)
- Notification of the CCN activation letter to prove that the CCN was not activated by the end of the reporting quarter
- Other documentation supporting the rationale for seeking reconsideration
Never include protected health information (PHI), patient identifiable information (PII), or other Health Insurance Portability and Accountability Act (HIPAA) violations in the documentation being submitted to CMS for review. Submitting resident-level data or protected health information may be a violation of your facilities’ policies and procedures as well as violation of federal regulations (HIPAA).
Any documentation submitted for review that includes PHI or PII will not be accepted, nor reviewed for reconsideration. Please redact any PHI/PII prior to sending. If any of the documents included in a reconsideration request contain PHI/PII, the entire request will be rejected.
Review Data Submissions
Please refer to the SNF QRP Data Submission Deadlines webpage for information on Data Collection Timeframes and Submission Deadlines.
Reconsideration Request Process Timeline
Below is the estimated CMS reconsideration process timeline for a fiscal year’s payment determination:
- June - July: CMS issues notices of non-compliance to SNFs that failed to meet quality reporting requirements via a letter sent using at least one of the following methods:
- The CMS designated data submission system, the Certification and Survey Provider Enhanced Reports (CASPER)
- The United States Postal Service (USPS)
- The Medicare Administrative Contractor (MAC)
- July - August: Reconsideration requests are due to CMS by the date indicated on the notification of non-compliance from CMS.
- July - August: CMS provides an email acknowledgment within five (5) business days upon receipt of reconsideration request.
- Please Note: The SNFQRPReconsiderations@cms.hhs.gov email account will send an auto-reply upon receipt of your email. This email auto-reply is not the CMS acknowledgment of receipt. If you do not receive a follow-up acknowledgment of receipt within five (5) business days, please resubmit your request.
- September: SNFs are notified of the agency’s decision on the reconsideration requests via letter from the MACs and CMS.
- October: Annual Payment Update (APU) penalty will be imposed on all providers found to be non-compliant with quality reporting requirements.
Filing an Appeal
Skilled Nursing Facilities (SNFs) dissatisfied with the reconsideration ruling may file a claim under 42 CFR Part 405, Subpart R (a Provider Reimbursement Review Board [PRRB] appeal). Details are available on the CMS.gov PRRB Review Instructions website. You must follow the instructions listed on that website to file with the PRRB.
If the estimated impact of your penalty is $10,000 or below, you should file the appeal with Federal Specialized Services LLC, the Appeals Support Contractor (ASC) for Medicare Part A Provider Appeals. These appeals are called Contractor Appeals. Information on these appeals is available on your MAC’s website.
Exception and Extension Requests Overview
The Centers for Medicare & Medicaid Services (CMS) provides Skilled Nursing Facilities (SNFs) an opportunity to request an exception or extension from the program’s reporting requirements in the event they are unable to submit quality data due to extraordinary circumstances beyond their control. SNFs affected by a natural or man-made disaster or other extraordinary circumstances may request an exception or extension by filing a Request for Reconsideration Due to Disaster or Extraordinary Circumstance.
Submission Exception and Extension Process in Cases of Disaster or Extraordinary Circumstances
All SNFs requesting an exception or extension must submit the request within ninety (90) days of the event. CMS may grant the exception or extension for one or more quarters. CMS may also grant the exception or extension to SNFs that have not requested one when an extraordinary circumstance, such as an act of nature, affects an entire region or locale. CMS will communicate through routine channels when such determination is made.
SNFs must request an exception or extension via email with the subject line, “Disaster Exception or Extension Request”, and send it to: SNFQRPReconsiderations@cms.hhs.gov. The email must include the following information:
- SNF CMS Certification Number (CCN)
- SNF Business Name
- SNF Business Address
- CEO or CEO-designated personnel contact information including name, email address, telephone number, and physical mailing address
- Description of the event (examples provided above) associated with the reason for requesting the exception or extension
- A date when the SNF believes that it will again be able to submit SNF QRP data and a justification for the proposed date
- Any other documentation supporting the rationale for seeking reconsideration
Response from CMS
CMS will provide a written acknowledgment upon receipt of the exception and extension request. CMS will notify the CEO or CEO-designated contact provided in the request with the decision, via United States Postal Service (USPS) mail and email.
For More Information
For additional assistance, Skilled Nursing Facilities (SNFs) may submit questions related to the reconsideration or SNF Quality Reporting Program (QRP) exception and extension request to SNFQRPReconsiderations@cms.hhs.gov.