QHP Survey

About the QHP Enrollee Survey

Section 1311(c)(4) of the Patient Protection and Affordable Care Act (PPACA) requires the HHS Secretary to develop an enrollee satisfaction survey system that assesses consumer experience with QHPs offered through an Exchange. It also requires public display of information by each Marketplace to allow individuals to assess enrollee experience among comparable plans.

CMS developed the QHP Enrollee Survey to assess enrollees’ experiences with QHPs offered through the Exchanges. 

QHP Enrollee Survey Materials

2022 Survey Instrument

The 2022 Qualified Health Plan Enrollee Experience Survey and 2022 Qualified Health Plan Enrollee Experience Survey materials are available below. Click Here 

QHP Enrollee Survey Technical Specifications

The 2022 QHP Enrollee Survey Technical Specifications can be found here (PDF)

2022 HHS-Approved Survey Vendors

QHP issuers must contract with an HHS-approved survey vendor. A list of HHS-approved survey vendors for the 2022 survey can be found here (PDF).

2022 Survey Vendor Training Slides

The slides from the 2022 Survey Vendor Training are available here (PDF).

Technical Assistance related to the QHP Enrollee Survey

Technical Assistance for QHP issuers and HHS-approved Survey Vendors is available. QHP issuers should contact the Marketplace Service Help Desk (MSD) reference "Marketplace Quality Initiatives": CMS_FEPS@cms.hhs.gov or 1-855-CMS-1515 (1-855-267-1515). Vendors should submit questions by emailing: QHPSurveyVendor@bah.com

QHP Enrollee Survey Materials (English)

QHP Enrollee Survey Materials (Spanish)

QHP Enrollee Survey Materials (Chinese)

Exception Request and Discrepancy Report