About the QHP Enrollee Survey
Section 1311(c)(4) of Affordable Care Act requires the HHS Secretary to develop an enrollee satisfaction survey system that assesses consumer experience with QHPs offered through an Exchange. It also requires public display of information by each Marketplace to allow individuals to assess enrollee experience among comparable plans.
CMS developed the QHP Enrollee Survey to assess enrollees’ experiences with QHPs offered through the Exchanges. The survey underwent preliminary testing in 2014 and 2015. Utilizing data from the 2016 QHP Enrollee Survey, CMS conducted a pilot test of displaying quality ratings on healthcare.gov.
2020 HHS-Approved Survey Vendors
QHP Issuers must contract with an HHS-approved survey vendor. Final approved vendors for 2020 survey administration can be found here (PDF).
2020 QHP Enrollee Survey Technical Specifications
The 2020 QHP Enrollee Survey Technical Specifications are posted here (PDF).
2020 Survey Vendor Training Slides
The slides from the 2020 Survey Vendor Training are available here (PDF).
2020 QHP Enrollee Survey Instruments
The 2020 survey material templates can be found on the Survey Materials page.
Technical Assistance related to the QHP Enrollee Survey
Technical Assistance for QHP issuers and HHS-approved Survey Vendors is available. QHP issuers should contact the Marketplace Service Help Desk (MSD) reference "Marketplace Quality Initiatives": CMS_FEPS@cms.hhs.gov or 1-855-CMS-1515 (1-855-267-1515). Vendors should submit questions by emailing: QHPSurveyVendor@bah.com