QHP Survey
About the Qualified Health Plan Enrollee Experience Survey (QHP Enrollee Survey)
Section 1311(c)(4) of the Patient Protection and Affordable Care Act (PPACA) requires the Department of Health and Human Services (HHS) Secretary to develop an enrollee satisfaction survey system that assesses consumer experience with qualified health plans (QHPs) offered through an Exchange. It also requires public display of information by each Marketplace to allow individuals to assess enrollee experience among comparable plans.
CMS developed the QHP Enrollee Survey to assess enrollees’ experiences with QHPs offered through the Exchanges.
HHS-Approved Survey Vendors
QHP issuers must contract with an HHS-approved survey vendor. The list of the 2024 conditionally-approved HHS vendors is now available. Final approval is contingent upon the vendors’ successful completion of the 2024 QHP Enrollee Survey Vendor Training in September 2023.
QHP Enrollee Survey Instrument and Materials
The 2024 survey material templates are now available.
QHP Enrollee Survey Technical Specifications
The QHP Enrollee Survey Technical Specifications for 2024 are now available.
QHP Enrollee Survey Operational Instructions
CMS will post the 2024 QHP Enrollee Survey operational instructions in November 2023.
The 2023 QHP Enrollee Survey Operational Instructions are linked below for reference purposes only.
- The QRS & QHP Enrollee Survey Operational Instructions for 2023
- The 2023 QHP Issuer Attestation Statement and 2023 QRS and QHP Enrollee Survey: Ineligible Reporting Unit Information template
HHS-Approved Survey Vendors
QHP issuers must contract with an HHS-approved survey vendor. CMS will post the 2024 conditionally-approved HHS vendors in August 2023.
Survey Vendor Training Slides
The 2024 QHP Enrollee Survey Vendor Training will occur September 27, 2023. The training slides are available below.
Data Submission Training Slides
CMS will post the 2024 Data Submission Training Slides in February 2024.
QHP Enrollee Survey Website User Guide
CMS will post the 2024 QHP Enrollee Survey Website User Guide in Fall 2023.
Technical Assistance related to the QHP Enrollee Survey
Technical Assistance for QHP issuers and HHS-approved Survey Vendors is available. QHP issuers should contact the Marketplace Service Help Desk (MSD) reference "Marketplace Quality Initiatives": CMS_FEPS@cms.hhs.gov or 1-855-CMS-1515 (1-855-267-1515). Vendors should submit questions by emailing: QHP_Survey@air.org.
2024 QHP Enrollee Survey Materials (English)
2024 QHP Enrollee Survey Materials (Spanish)
2024 QHP Enrollee Survey Materials (Chinese)
Exception Request and Discrepancy Report
Page Last Modified:
09/26/2023 11:51 AM