QHP Survey

About the Qualified Health Plan Enrollee Experience Survey (QHP Enrollee Survey)

Section 1311(c)(4) of the Patient Protection and Affordable Care Act (PPACA) requires the Department of Health and Human Services (HHS) Secretary to develop an enrollee satisfaction survey system that assesses consumer experience with qualified health plans (QHPs) offered through an Exchange. It also requires public display of information by each Marketplace to allow individuals to assess enrollee experience among comparable plans.

CMS developed the QHP Enrollee Survey to assess enrollees’ experiences with QHPs offered through the Exchanges. 

HHS-Approved Survey Vendors

QHP issuers must contract with an HHS-approved survey vendor. The list of the 2024 final HHS-approved vendors is now available.

QHP Enrollee Survey Instrument and Materials

The 2024 survey material templates are now available.

QHP Enrollee Survey Technical Specifications

The QHP Enrollee Survey Technical Specifications for 2024 are now available.

QHP Enrollee Survey Operational Instructions

The 2024 QRS and QHP Enrollee Survey Operational Instructions serve as a resource for QHP issuers to review QRS and QHP Enrollee Experience Survey requirements. The 2024 Operational Instructions are available below.

QHP Enrollee Survey Website User Guide

The QHP Enrollee Survey Website enables QHP issuers to attest to the QHP Enrollee Survey eligibility criteria and authorize a vendor to field the survey on their behalf. The website also enables vendors to securely submit QHP Enrollee Survey data.

The 2024 website user guides for issuers and vendors are available below.

Survey Vendor Training Slides

The 2024 QHP Enrollee Survey Vendor Training occurred on September 27, 2023. The training slides are available below.

Data Submission Training Slides

The 2024 Data Submission Training occurred on February 29, 2024. The training slides are available below.

Technical Assistance related to the QHP Enrollee Survey

Technical Assistance for QHP issuers and HHS-approved Survey Vendors is available. QHP issuers should contact the Marketplace Service Help Desk (MSD) reference "Marketplace Quality Initiatives": CMS_FEPS@cms.hhs.gov or 1-855-CMS-1515 (1-855-267-1515). Vendors should submit questions by emailing: QHP_Survey@air.org.

2024 QHP Enrollee Survey Materials (English)

2024 QHP Enrollee Survey Materials (Spanish)

2024 QHP Enrollee Survey Materials (Chinese)

Exception Request and Discrepancy Report 

Page Last Modified:
02/27/2024 03:27 PM