About the QHP Enrollee Survey
Section 1311(c)(4) of the Patient Protection and Affordable Care Act (PPACA) requires the HHS Secretary to develop an enrollee satisfaction survey system that assesses consumer experience with QHPs offered through an Exchange. It also requires public display of information by each Marketplace to allow individuals to assess enrollee experience among comparable plans.
CMS developed the QHP Enrollee Survey to assess enrollees’ experiences with QHPs offered through the Exchanges. The survey underwent preliminary testing in 2014 and 2015. Utilizing data from the 2016 QHP Enrollee Survey, CMS conducted a pilot test of displaying quality ratings on healthcare.gov.
2021 HHS-Approved Survey Vendors
2021 QHP Enrollee Survey Technical Specifications
2021 Survey Vendor Training Slides
2021 QHP Enrollee Survey Instruments
Technical Assistance related to the QHP Enrollee Survey
Technical Assistance for QHP issuers and HHS-approved Survey Vendors is available. QHP issuers should contact the Marketplace Service Help Desk (MSD) reference "Marketplace Quality Initiatives": CMS_FEPS@cms.hhs.gov or 1-855-CMS-1515 (1-855-267-1515). Vendors should submit questions by emailing: QHPSurveyVendor@bah.com
QHP Enrollee Survey Materials Page
QHP Enrollee Survey Technical Specifications
2021 Survey Instruments
The 2021 Qualified Health Plan Enrollee Experience Survey and the templates for all survey materials are available below.
QHP Enrollee Survey Materials (English)
QHP Enrollee Survey Materials (Spanish)
QHP Enrollee Survey Materials (Chinese)
Exception Request and Discrepancy Report