Section 1311(c)(4) of the Patient Protection and Affordable Care Act (PPACA) requires the Department of Health and Human Services (HHS) Secretary to develop an enrollee satisfaction survey system that assesses consumer experience with qualified health plans (QHPs) offered through an Exchange. It also requires public display of information by each Marketplace to allow individuals to assess enrollee experience among comparable plans.
CMS developed the QHP Enrollee Survey to assess enrollees’ experiences with QHPs offered through the Exchanges.
HHS-Approved Survey Vendors
QHP issuers must contract with an HHS-approved survey vendor. The list of the 2024 final HHS-approved vendors is now available.
QHP Enrollee Survey Instrument and Materials
The 2024 survey material templates are now available.
QHP Enrollee Survey Technical Specifications
The QHP Enrollee Survey Technical Specifications for 2024 are now available.
QHP Enrollee Survey Operational Instructions
The 2024 QRS and QHP Enrollee Survey Operational Instructions serve as a resource for QHP issuers to review QRS and QHP Enrollee Experience Survey requirements. The 2024 Operational Instructions are available below.
QHP Enrollee Survey Website User Guide
The 2024 QHP Enrollee Survey Website Issuer User Guide provides instructions for QHP issuers to create a QHP Enrollee Survey Website account in order to complete the attestation to the QHP Enrollee Survey Requirements for all reporting units by January 31, 2024.
The 2024 QHP Enrollee Survey Website Issuer User Guide is available below.
Survey Vendor Training Slides
The 2024 QHP Enrollee Survey Vendor Training occurred on September 27, 2023. The training slides are available below.
Data Submission Training Slides
CMS will post the 2024 Data Submission Training Slides in February 2024.
Technical Assistance related to the QHP Enrollee Survey
Technical Assistance for QHP issuers and HHS-approved Survey Vendors is available. QHP issuers should contact the Marketplace Service Help Desk (MSD) reference "Marketplace Quality Initiatives": CMS_FEPS@cms.hhs.gov or 1-855-CMS-1515 (1-855-267-1515). Vendors should submit questions by emailing: QHP_Survey@air.org.
2024 QHP Enrollee Survey Materials (English)
2024 QHP Enrollee Survey Materials (Spanish)
2024 QHP Enrollee Survey Materials (Chinese)
Exception Request and Discrepancy Report