MAC Performance Evaluations

The Centers for Medicare & Medicaid Services (CMS) has compiled a summary of overall Medicare Administrative Contractor (MAC) performance information as measured by the Quality Assurance Surveillance Plan (QASP) and Award Fee Plan (AF).  The QASP ensures that systematic quality assurance methods are used in administration of the contract and provides Government Surveillance oversight on the quality, quantity, and timeliness of contractor performance.  The Award Fee Plan is provided to motivate exceptional performance above what is outlined in the Statement of Work. 

Page Last Modified:
12/01/2021 08:00 PM