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SNF Quality Reporting Program (QRP) Help

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The following contact information is intended to assist providers and vendors to ask questions, troubleshoot problems, and request guidance and support. The different Help Desks and their focus areas are listed below.

Help Desks Available for Provider Support for SNFs and Nursing Homes

For questions related to the SNF Quality Reporting Program including:

  • SNF Quality Reporting Program requirements
  • General quality reporting requirements and reporting deadlines
  • SNF Quality Reporting Program quality measures
  • MDS 3.0 coding instructions for Part A PPS Discharge assessment and Section GG
  • Data reported in the SNF QRP CASPER Review and Correct reports
  • Data reported in the SNF QRP CASPER Quality Measure reports
  • Email: SNFQualityQuestions@cms.hhs.gov  

For questions related to Public Reporting of SNF QRP quality data (on Nursing Home Compare or data.medicare.gov) including:

  • Questions related to SNF Provider Preview reports
  • Requests for the CMS review of the data contained within the Provider Preview Report that a SNF may believe to be erroneous
  •       Email: SNFQRPPRQuestions@cms.hhs.gov

For questions related to Nursing Home Compare including:

  • Nursing Home Compare program
  • Five-Star quality reporting system
  • Nursing home Compare quality measures
  •       Email: bettercare@cms.hhs.gov
  •       Phone: 1-800-839-9290

For questions related to MDS 3.0 coding instructions, contact your State RAI coordinator

For contact information, please refer to Appendix B: State Agency and CMS Regional Office RAI/MDS Contacts of the MDS 3.0 RAI manual available at: https://www.cms.gov/Medicare/Quality-Initiatives-patient-assessment-instruments/NursingHomeQualityInits/MDS30RAIManual.html 

For questions related to MDS Data Submission and Data Validation including:                    

  • Accessing QIES (username and password)                           
  • MDS data submission and data validation
  • Accessing Submission/validation reports
  • Accessing CASPER reports
  • jRAVEN software
  •       Email: help@qtso.com
  •       Phone: 1-877-201-4721

For Help monitoring compliance with the SNF QRP data submission requirements:

  •      Sign up for outreach from CORMAC
  •      CORMAC sends informational messages to SNFs that are not meeting APU thresholds on a quarterly basis ahead of each submission deadline.
  •      Please email QRPHelp@cormac-corp.com to receive this important information. Please include your facility name and CMS Certification Number (CCN) with your request for outreach.  

For questions related to the SNF Quality Reporting Program Reconsideration Process including:

  • How to file a request if you receive a letter of non-compliance from CMS
  • Deadline for filling a Request for Reconsideration
  • How to dispute a finding of non-compliance with the QRP reporting requirements that can lead to a 2% payment reduction
  • Requesting information about the SNF QRP payment reduction for failure to report required quality data
  •       Email: SNFQRPReconsiderations@cms.hhs.gov

For questions related to the SNF Value Based Purchasing Program including:

  • SNF VBP program
  • SNF VBP quality measures
  •       Email: snfvbp@rti.org

For questions related to Staffing Data Submission Payroll-Based Journaling (PBJ) including:

  • PBJ policy information including PBJ Policy Manual and Policy Manual Frequently Asked Questions (FAQs)
  • Email: nhstaffing@cms.hhs.gov

For questions related to PBJ Data Specifications including Data Submission Specifications

For questions related to the Survey Process

For questions related to Nursing Home Regulations

Outreach is Available for SNFs and Nursing Homes Providers 

CORMAC sends informational messages to SNFs that are NOT meeting APU thresholds on a quarterly basis ahead of each submission deadlines. Email: QRPHelp@cormac-corp.com  to receive this information. Include your facility name and CMS Certification Number (CCN) with this request.

Listserv Available for Provider Support for SNFs and Nursing Homes 

Subscribe to the PAC QRP listserv for the latest SNF quality reporting and IMPACT Act program information including but not limited to training, stakeholder engagement opportunities, and general updates about reporting requirements, quality measures, and reporting deadlines.

SNF Quality Reporting Archives