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Contact Information

CMS Help Desk

For all questions related to recording data on the IRF patient assessment instrument (IRF-PAI) or using the Inpatient Rehabilitation Validation Entry (IRVEN) Software:

Phone: 1-800-339-9313
Fax: 1-888-477-7871
Email: HELP@QTSO.COM
Coverage Hours: 8:00am (ET) to 8:00pm (ET) Monday through Friday

Please note: The CMS Help Desk is currently experiencing a high volume of calls. To receive priority, please send an E-mail inquiry and include 'IRF Clinical' in the subject line.

 

Helpdesk Resources for IRF Providers (2013)

Contact IRF.Questions@cms.hhs.gov

If you have questions about Quality Reporting Program & Quality Reporting Items such as:

  • Pressure ulcer coding
  • Pressure ulcer staging
  • Wounds
  • General quality reporting questions
  • Other quality measures (as released)

 

Contact Help@qtso.com or call 1-800-339-9313

If you have questions about IRF-PAI data completion, submission, or validation such as:

  • Accessing QIES (username and password)
  • Completing the clinical items on the IRF-PAI  (for non-quality related sections)
  • Data/record submissions
  • Submission/validation reports
  • CASPER reports
  • jIRVEN

 

Contact IRFCoverage@cms.hhs.gov

If you have questions about the IRF Coverage Requirements or Medicare payment policies such as:

  • Admission requirements
  • Documentation Requirements
  • Therapy time requirements
  • IRF Medicare reimbursement
  • Claims/Billing
  • IRF-PAI late transmission payment penalty waiver requests and questions

 

 

Contact NHSN@cdc.gov

If you have questions about the CDC or NHSN, such as:

  • Centers for Disease  Control (CDC) quality measures, such as Catheter Associated Urinary Tract Infections (CAUTI)
  • National Healthcare Safety Network (NHSN) enrollment and reporting

 

Contact IRFQRPReconsiderations@cms.hhs.gov

If you have questions about the IRF Quality Reporting Program Reconsideration Process, such as:

  • How to file a Request for Reconsideration if you receive a letter of non-compliance from CMS for the IRF Quality Reporting Program
  • What is the deadline for filing a Request for Reconsideration?
  • How to dispute a finding of non-compliance with the ACA 3004 IRF QRP reporting requirements that can lead to about a 2% payment reduction.
  • Requesting information about the ACA 3004 IRF Quality Reporting Program payment reduction  for failure to report required quality data

Helpdesk Resources for IRF Vendors

Contact IRFTechIssues@cms.hhs.gov

If you have questions about Vendor Issues, such as:

  • IRF-PAI data specifications
  • VUT (vendor tool to ensure software meets CMS requirements and will pass ASAP edits)
  • Technical questions related to IRF-PAI data specifications

 

Toll-Free Customer Service for IRF billing/payment questions

See link below to the Medicare Learning Network.  A document on that page provides toll-free customer service numbers for the fiscal intermediaries and Medicare Administrative Contractors (MACs). 

 

IRF PPS Listserv

See link below to sign up to receive information from the IRF PPS Listserv.

Related Links