Skip to Main Content
Main Content

QHP Survey


About the QHP Enrollee Survey

Section 1311(c)(4) of Affordable Care Act requires the HHS Secretary to develop an enrollee satisfaction survey system that assesses consumer experience with QHPs offered through an Exchange. It also requires public display of information by each Marketplace to allow individuals to assess enrollee experience among comparable plans.

CMS developed the QHP Enrollee Survey to assess enrollees’ experiences with QHPs offered through the Exchanges. The survey underwent preliminary testing in 2014 and 2015.  Utilizing data from the 2016 QHP Enrollee Survey, CMS conducted a pilot test of displaying quality ratings on healthcare.gov.

2018 QHP Enrollee Survey Quality Assurance Guidelines and Technical Specifications

Detailed information about the QHP Enrollee Survey, processes, protocols, and measures can be found in the 2018 QHP Enrollee Survey Quality Assurance Guidelines and Technical Specifications. Version 2.0 of the 2018 Quality Assurance Guidelines (QAG) contains updates to the sample frame layout, defines continuous enrollment, adds a new field to the final data submission file layout; a detailed list of Version 2.0 updates can be found on the second page of the 2018 QAG Version 2.0. Instructions for issuers to authorize a survey vendor and additional instructions for developing the sample frame can be found in the 2018 Operational Instructions memo.

2018 HHS-Approved Survey Vendors

QHP Issuers must contract with an HHS-approved survey vendor. The list of 2018 HHS-approved vendors can be found here. 

2018 Survey Vendor Training Slides

Slides from the 2018 Survey Vendor Training can be found here.

2018 QHP Enrollee Survey Instruments

The templates for all English survey materials, such as the pre-notification letter, cover letters, reminder letter, and telephone script are available in the 2018 QHP Enrollee Survey Quality Assurance Guidelines and Technical Specifications.

Templates for foreign language materials (Spanish and Chinese) can be found in the 2018 QHP Enrollee Survey Foreign Language Supplement – Spanish and the 2018 QHP Enrollee Survey Foreign Language Supplement – Chinese.

Technical Assistance related to the QHP Enrollee Survey

Technical Assistance for QHP Issuers and HHS-approved Survey Vendors is available by emailing: MQITier2HelpDesk@bah.com

.